Product Support Service Clause Samples
The Product Support Service clause defines the obligations and scope of support that a provider must offer for a product after it has been delivered to the customer. Typically, this clause outlines the types of assistance available, such as technical help, troubleshooting, maintenance, or updates, and may specify response times or channels for support requests. Its core practical function is to ensure that customers have access to necessary help and resources to effectively use the product, thereby enhancing customer satisfaction and reducing potential disputes over post-sale service.
Product Support Service. CMI or its designated service partner shall provide Product Support Service during its regular service hours: 7:00 a.m. through 10:00 p.m., Central Standard Time, weekdays exclusive of federal holidays. After hours support is available 24 hours a day, 365 days a year at no additional charge.
Product Support Service a. Distributor shall make every effort to provide ongoing support for their customers, including educating customers on maintenance, providing replacement parts, and being the primary contact for all other issues customers may have. Company suggests that Distributor include a service contract option with all sales.