Professional Deployment Services Inclusions Sample Clauses

Professional Deployment Services Inclusions. As part of the Professional Deployment Services, Rogers can assist with the following as requested: 2.1 Project coordination:  A single point of contact, accountable for all Professional Deployment Services activities.  Monitor and track project delivery.  Project kick-off meeting with Customer. 2.2 Assistance on the following:  Auto Attendant configuration.  ▇▇▇▇ Group configuration.  End User configuration: extension dialing, Dual Persona, and 911 location. 2.3 Shipping and installation of applicable CPE (phones, switches and routers) is provided per the service agreement, including: 2.3.1 Pre-configure/stage the CPE according to the Solution Requirements Document. 2.3.2 Ship IP phones and routers/switches to the attention of the Customer Site Contact identified by the Customer and confirm receipt of all equipment (equipment may be received in multiple shipments). 2.3.3 Coordinate (with Customer Site Contact) date and time for the Rogers to install the CPE. 2.3.4 During on-site installation, the Rogers Technician will:  Validate that full inventory of equipment has been received;  Review the site plan with the Customer Site Contact to verify where equipment will be installed;  Recommend any changes required to ensure overall effectiveness of the solution. Any recommendations that the Customer chooses not to implement will be noted as Customer- requested defects and will require sign-off from the Customer Site Contact;  Unpack and install the equipment by connecting devices to power and network;  Test network connectivity of all Rogers-provided equipment, and confirm that phones receive dial tone and that internal and external calls can be made;  Validate that phones have been configured for the correct phone numbers;  Coordinate testing and final configuration of routers and switches with Rogers Technical Support (if required);  Dispose of packaging to a disposal site designated by the Customer Site Contact; and  Achieve sign-off on work completion from the Customer Site Contact. 2.3.5 In the event of self-installation of IP phones, Rogers will:  Confirm with the Customer that full inventory of equipment has been received;  Provide remote troubleshooting support during self-installation; and  Support Customer testing and final configuration of phones. 2.4 Providing the End User Help Guide, Receptionist Console Help Guide (for CPE Deployment services only) and the System Administrator “Getting Started” Guide,. If applicable 2.5 Providing...