Common use of Professional Services Consultant Clause in Contracts

Professional Services Consultant. Available as a premium service offering, the professional services consultant assists in the definition of tests and implementation of API-based queries outside the normal scope of technical support. Engagement of a professional services consultant is done via a separate statement of work. Forward Networks employs a team of experts who work in cross-functional roles. Representatives of Forward Networks may operate in one or more customer success roles during the course of reSoftware of Customer-reported issues. • Online – at the CSC which is accessible through the help & support link when logged into the Dashboard. • Via Email – send an email to xxxxxxx@xxxxxxxxxxxxxxx.xxx, including the information requested below. Customer’s email will be routed to Forward Networks’ support system and the request will be assigned a case ID. • Via Telephone – contact Forward Networks support team via phone at +0 (000) 000-0000. In addition to online and email reports, Urgent (Priority 1) inquiries (indicative of a system outage) should also be reported by telephone to ensure the quickest response. Customer will to receive an automated notification immediately following a case creation activity. The notification will include the case ID, a summary of the inquiry and the priority level that has been assigned. Case notification will always be done via email, to the email address of the Customer contact who created the case. Initial contact from the representative handling Customer’s case will be made in accordance with the priority and target response time matrix below.

Professional Services Consultant. Available as a premium service offering, the professional services consultant assists in the definition of tests and implementation of API-based queries outside the normal scope of technical support. Engagement of a professional services consultant is done via a separate statement of work. Forward Networks employs a team of experts who work in cross-functional roles. Representatives of Forward Networks may operate in one or more customer success roles during the course of reSoftware of Customer-reported issues. • Reporting a Problem. Customer may use one of the following methods to report a support issue: Online – at the CSC which is accessible through the help & support link when logged into the Dashboard. • Via Email – send an email to xxxxxxx@xxxxxxxxxxxxxxx.xxx, including the information requested below. Customer’s email will be routed to Forward Networks’ support system and the request will be assigned a case ID. • Via Telephone – contact Forward Networks support team via phone at +0 (000) 000-0000. In addition to online and email reports, Urgent (Priority 1) inquiries (indicative of a system outage) should also be reported by telephone to ensure the quickest response. Customer will to receive an automated notification immediately following a case creation activity. The notification will include the case ID, a summary of the inquiry and the priority level that has been assigned. Case notification will always be done via email, to the email address of the Customer contact who created the case. Initial contact from the representative handling Customer’s case will be made in accordance with the priority and target response time matrix below.