Program Governance. The current DCS program governance consists of DCS governance committees which provide forums for leadership, oversight, solution and decision making for enterprise-level matters related to the DCS program. This program governance model will be expanded to include Managed Application Services Customers and Service Providers. The committees are consensus decision-making bodies, with one representative from each partner group and DIR, which make strategic enterprise decisions and resolve escalated issues. The governance committees comprise the Business Executive Leadership Committee, the IT Leadership Committee, and four solution groups: a. Contracts and Finance b. Service Delivery c. Technology d. Transformation DIR may form one or more additional solution groups focused on Managed Applications Services. MAS Service Providers will be expected to participate in the current governance committees as well. The solution groups focus on their designated subject areas and comprise experienced IT managers with expertise in those areas. The IT Leadership Committee decides strategic technical decisions, resolves escalated issues and comprises IT directors of Customers and the DIR Statewide Technology Centers Division Director. The Business Executive Leadership Committee addresses strategic business decisions regarding the DCS program, monitors the business relationship, and resolves issues escalated by the IT Leadership Committee. The Business Executive Committee comprises Deputy Executive Director-level business executives representing partner groups and the DIR Executive Director and the DIR Chief Operating Officer. DIR’s role includes interpreting the contract from the State’s perspective, executing contract oversight, sustaining governance processes and promoting effective communication. DIR participates as a chair or co-chair on all governance committees with responsibility to coordinate topics spanning multiple groups and to facilitate execution of decisions. Service Providers participate in governance as required to identify technical options for solving issues, participate in collaborative solution development, and provide their technical and business perspective.
Appears in 2 contracts
Samples: Managed Application Services Agreement, Managed Application Services Agreement
Program Governance. The current DCS program governance consists of DCS governance committees which provide forums for leadership, oversight, solution and decision making for enterprise-level matters related to the DCS program. This program governance model will be expanded to include Managed Application Services Customers and Service Providers. The committees are consensus decision-making bodies, with one representative from each partner group and DIR, which make strategic enterprise decisions and resolve escalated issues. The governance committees comprise the Business Executive Leadership Committee, the IT Leadership Committee, and four six solution groups:
a. Contracts : • Contract and Finance
b. Finance • Project Prioritization • Service Delivery
c. Technology
d. Delivery • Technology • Transformation DIR may form one or more additional solution groups focused on Managed Applications Services. MAS Service Providers will be expected to participate in the current governance committees as well. • Transition The solution groups focus on their designated subject areas and comprise experienced IT managers with expertise in those areas. The Transition Solution Group is a temporary governance group established to provide oversight of the transition to the new service delivery model. The IT Leadership Committee decides strategic technical decisions, resolves escalated issues and comprises IT directors of DIR Customers and the DIR Statewide Technology Centers Center Operations Division Director. The Business Executive Leadership Committee addresses strategic business decisions regarding the DCS program, monitors the business relationship, and resolves issues escalated by the IT Leadership Committee. The Business Executive Committee comprises Deputy Executive Director-level business executives representing partner groups and the DIR Executive Director and the DIR Chief Operating OfficerDeputy Executive Director for Data Center Services. DIR’s role includes interpreting the contract from the State’s perspective, executing contract oversight, sustaining governance processes and promoting effective communication. DIR participates as a chair or co-chair on all governance committees with responsibility to coordinate topics spanning multiple groups and to facilitate execution of decisions. DCS Service Providers participate in governance as required to identify technical options for solving issues, participate in collaborative solution development, and provide their technical and business perspective.
Appears in 2 contracts
Samples: Data Center Services Service Component Provider Master Services Agreement, Master Services Agreement
Program Governance. The current DCS program governance consists of DCS governance committees which provide forums for leadership, oversight, solution and decision making for enterprise-level matters related to the DCS program. This program governance model will be expanded to include Managed Application Services Customers and Service Providers. The committees are consensus decision-making bodies, with one representative from each partner group and DIR, which make strategic enterprise decisions and resolve escalated issues. The governance committees comprise the Business Executive Leadership Committee, the IT Leadership Committee, and four six solution groups:
a. Contracts : • Contract and Finance
b. Finance • Project Prioritization • Service Delivery
c. Technology
d. Delivery • Technology • Transformation DIR may form one or more additional solution groups focused on Managed Applications Services. MAS Service Providers will be expected to participate in the current governance committees as well. • Transition The solution groups focus on their designated subject areas and comprise experienced IT managers with expertise in those areas. The Transition Solution Group is a temporary governance group established to provide oversight of the transition to the new service delivery model. The IT Leadership Committee decides strategic technical decisions, resolves escalated issues and comprises IT directors of DIR Customers and the DIR Statewide Technology Centers Center Operations Division Director. The Business Executive Leadership Committee addresses strategic business decisions regarding the DCS program, monitors the business relationship, and resolves issues escalated by the IT Leadership Committee. The Business Executive Committee comprises Deputy Executive Director-level business executives representing partner groups and the DIR Executive Director and the DIR Chief Operating OfficerDeputy Executive Director for Data Center Services. DIR’s role includes interpreting the contract from the State’s perspective, executing contract oversight, sustaining governance processes and promoting effective communication. DIR participates as a chair or co-chair on all governance committees with responsibility to coordinate topics spanning multiple groups and to facilitate execution of decisions. DCS Service Providers participate in governance as required to identify technical options for solving issues, participate in collaborative solution development, and provide their technical and business perspective.
Appears in 1 contract
Samples: Data Center Services Multisourcing Service Integrator Master Services Agreement