Program Maintenance and Support Clause Samples
The "Program Maintenance and Support" clause defines the obligations and procedures for ongoing upkeep and assistance related to a software program after its initial delivery. Typically, this clause outlines the types of maintenance services provided, such as bug fixes, updates, and technical support, and may specify response times or support channels available to users. Its core practical function is to ensure that the software remains functional, secure, and up-to-date, thereby addressing issues that arise post-deployment and providing users with continued reliability and assistance.
Program Maintenance and Support. 4.1. Maintenance and Support.
4.1.1. Licensor agrees to provide the ongoing maintenance and support for the Program as set forth in Exhibit D. Licensor agrees to maintain such number of qualified personnel as is necessary to provide such timely and knowledgeable maintenance and support service.
Program Maintenance and Support. Notwithstanding any termination of this Agreement, subject to payment of all maintenance and support fees, Licensor agrees to maintain and support each Program distributed by HP, in accordance with the provisions of Exhibit E, for at least thirty-six (36) months after the earlier of the date such Program is (i) last made available to HP for distribution hereunder or (ii) the Program is discontinued (provided HP has been given at least two (2) years’ notification of such discontinuance). For purposes of clarification, Licensor has the right to discontinue a Program on two (2) years’ advanced written notice to HP.
Program Maintenance and Support