Common use of Program Policies and Procedures Manual Clause in Contracts

Program Policies and Procedures Manual. Implementer shall develop and submit a Program Policies and Procedures (“P&P”) Manual that describes all of the Program-related policies and procedures; including Program eligibility and participation requirements, Program required forms and documentation, and required data. The P&P Manual shall include all applicable components listed in Exhibit E (Program Policies and Procedures Guidelines). Implementer shall: • Detail how the Program will comply with the applicable statewide policy manuals and CPUC policy; • To update the P&P Manual when relevant to ensure conformance with current CPUC policy updates; • Certify the P&P Manual review has been completed in conjunction with monthly reporting and invoicing; • A procedure for the resolution of customer issues (“Dispute Resolution Plan”) starting with Implementer’s staff and escalation to the PG&E PM and as specified in Section 4.5.2 ("Address and Resolve All Customer Issues). • Provide a change history addendum to the P&P Manual documenting the “list of affected pages” with each update; • Provide an electronic copy of the P&P Manual and change history addendum to the PG&E PM with each update.

Program Policies and Procedures Manual. Implementer shall develop and submit a Program Policies and Procedures (“P&P”) Manual that describes all of the Program-related policies and procedures; including Program eligibility and participation requirements, Program required forms and documentation, and required data. The P&P Manual shall include all applicable components listed in Exhibit E (Program Policies and Procedures Guidelines). Implementer shall: • Detail how the Program will comply with the applicable statewide policy manuals and CPUC policy; • To update the P&P Manual when relevant to ensure conformance with current CPUC policy updates; • Certify the P&P Manual review has been completed in conjunction with monthly reporting and invoicing; • A procedure for the resolution of customer issues (“Dispute Resolution Plan”) starting with Implementer’s staff and escalation to the PG&E PM and as specified in Section 4.5.2 ("Address and Resolve All Customer Issues). • Provide a change history addendum to the P&P Manual documenting the “list of affected pages” with each update; • Provide an electronic copy of the P&P Manual and change history addendum to the PG&E PM with each update.Section