Common use of Proper Subject Matter Clause in Contracts

Proper Subject Matter. ● Use myHCH Patient Portal for non-urgent medical portal related questions, lab results, select reports, appointment reminders or requests. ● Use myHCH Patient Portal to update your demographic information. ● Be sure that all information that you enter is true, accurate, complete, and updated whenever there is a change. ● Be concise when typing a message. ● Send and receive e-mail and secure messaging for non-urgent needs. ● View lab results that have been sent to you. ● View and print “Continuity of Care Document” or “Health Summary”. ● View and submit updates to your health information. ● View selected health information (allergies, medications, current problems, past medical history Request, Reschedule or Cancel appointments. ● Update your demographic information (i.e. address, phone numbers, etc…) Communication via myHCH Patient Portal may be included in your permanent medical record. ● All messages sent to you in myHCH Patient Portal will be encrypted. See section on “Patient Portal Guidelines and Security” for explanation. ● Emails from you to any staff member should be through myHCH Patient Portal or they are not secure. ● All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out myHCH Patient Portal operations (e.g. perform system upgrades to the Portal) or required by law. ● A variety of healthcare and administrative personnel (such as nurse practitioners, physician assistants, registered nurses, certified medical assistants, clerks, etc…) will be involved in reading, processing and replying to your messages and information submitted through myHCH Patient Portal (similar to how phone communication is handled). There is no need to notify us that you have read a message, unless you have a question or need further information. ● Read our HIPPA handout for information on how private health information, is handled in our facility. The policy can be viewed at <<<link to HIPAA form>>>. ● If you have any concerns, please contact the Health Information Management Services at 000-000-0000. ● After signing your Agreement to Abide by myHCH Patient Portal Terms of Use, a “Welcome Email” will be sent to you. This will provide a link to the Portal login screen. If you have not received an email from us within three (3) working days, please contact Health Information Management Services at 000-000-0000 and notify the receptionist. ● Reasonable efforts will be made to respond to email inquiries within one (1) business day, but no later than three (3) business days, after receipt. Response time may be longer if myHCH Patient Portal service is interrupted for maintenance, upgrades, or emergency repairs related to events beyond our control. In this respect, you agree not to hold Xxxxx County Hospital, its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for such modification, suspension, or disruption of myHCH Patient Portal. ● myHCH Patient Portal is checked during hours of operation, Monday through Friday. You are encouraged to use the Patient Portal at any time; however, messages submitted after hours are held for us until we return the next business day. ● If email is not accessible for any reason, please contact Health Information Management Services directly at 000-000-0000.

Proper Subject Matter. ●  Use myHCH the Patient Portal for non-urgent medical portal related questions, lab results, select reports, appointment reminders or requests. ●  Use myHCH the Patient Portal to update your demographic information. ●  Be sure that all information that you enter is true, accurate, complete, and updated whenever there is a change. ●  Be concise when typing a message. ●  Send and receive e-mail and secure messaging for non-urgent needs. ●  View lab results that have been sent to you. ●  View and print “Continuity of Care Document” or “Health Summary”. ●  View and submit updates to your health information. ●  View selected health information (allergies, medications, current problems, past medical history Request, Reschedule or Cancel appointments, request prescription refills). ●  Update your demographic information (i.e. address, phone numbers, etc…)  View billing statements Communication via myHCH the Patient Portal may be included in your permanent medical record. ●  All messages sent to you in myHCH the Patient Portal will be encrypted. See section on “Patient Portal Guidelines and Security” for explanation. ●  Emails from you to any staff member should be through myHCH the Patient Portal or they are not secure. ●  All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out myHCH Patient Portal operations (e.g. perform system upgrades to the Portal) or required by law. ●  A variety of healthcare and administrative personnel (such as nurse practitioners, physician assistants, registered nurses, certified medical assistants, clerks, etc…) will be involved in reading, processing and replying to your messages and information submitted through myHCH the Patient Portal (similar to how phone communication is handled).  There is no need to notify us that you have read a message, unless you have a question or need further information. ●  Read our HIPPA handout for information on how private health information, is handled in our facility. The policy can be viewed at <<<link to HIPAA form>>>. ● facility  If you have any concerns, please contact the Health Information Management Services at 000-000-00000000 option 2. ●  After signing your Agreement to Abide by myHCH the Patient Portal Terms of Use, a “Welcome Email” will be sent to you. This will provide a link to the Portal login screen. If you have not received an email from us within three (3) working days, please contact Health Information Management Services at 000-000-0000 and notify the receptionistoption 2 for assistance. ●  Reasonable efforts will be made to respond to email inquiries within one (1) business day, but no later than three (3) business days, after receipt. Response time may be longer if myHCH the Patient Portal service is interrupted for maintenance, upgrades, or emergency repairs related to events beyond our control. In this respect, you agree not to hold Xxxxx County HospitalXxxxxxxx Regional Health Center, its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for such modification, suspension, or disruption of myHCH the Patient Portal. ● myHCH  The Patient Portal is checked during hours of operation, which are 8:00 a.m. to 4:30 p.m. Monday through Friday. You are encouraged to use the Patient Portal at any time; however, messages submitted after hours are held for us until we return the next business day. ●  If email is not accessible for any reason, please contact Health Information Management Services directly at 000- 000-000-0000.0000 option 2

Proper Subject Matter. ● Use myHCH Patient the MyCare Portal for non-urgent medical portal related questions, lab results, select reports, appointment reminders or requests. ● • Use myHCH Patient the MyCare Portal to update your demographic information. ● • Be sure that all information that you enter is true, accurate, complete, and updated whenever there is a change. ● • Be concise when typing a message. ● • Send and receive e-mail and secure messaging for non-urgent needs. ● • View lab results that have been sent to you. ● View and • View, print or transmit “Continuity of Care Document” or “Health Summary”. ● • View and submit updates to your health information. ● • View selected health information (allergies, medications, current problems, past medical history Request, Reschedule or Cancel appointmentsappointments(ambulatory only)). ● • Update your demographic information (i.e. address, phone numbers, etc…) Communication via myHCH Patient the MyCare Portal may be included in your permanent medical record. ● • All messages sent to you in myHCH Patient the MyCare Portal will be encrypted. See section on “Patient MyCare Portal Guidelines and Security” for explanation. ● • Emails from you to any staff member should be through myHCH Patient the MyCare Portal or they are not secure. ● • All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out myHCH Patient MyCare Portal operations (e.g. perform system upgrades to the Portal) or required by law. ● • A variety of healthcare and administrative personnel (such as nurse practitioners, physician assistants, registered nurses, certified medical assistants, clerks, etc…) will be involved in reading, processing and replying to your messages and information submitted through myHCH Patient the MyCare Portal (similar to how phone communication is handled). There is no need to notify us that you have read a message, unless you have a question or need further information. ● • Read our HIPPA handout for information on how private health information, is handled in our facility. The policy can be viewed at <<<link to HIPAA form>>>at: xxxx://xxx.xxxxxxxxx.xxx/pdf/notice_of_privacy.pdf. ● • If you have any concerns, please contact the Health Information Management Services Medical Records at 000-000-0000. ● • After signing your Agreement to Abide by myHCH Patient the MyCare Portal Terms of Use, a “Welcome Email” will be sent to you. This will provide a link to the MyCare Portal login screen. If you have not received an email from us within three (3) working days, please contact Health Information Management Services Medical Records at 000-000-0000 and notify the receptionist0000. ● • Reasonable efforts will be made to respond to email inquiries within one (1) business day, but no later than three (3) business days, after receipt. Response time may be longer if myHCH Patient he MyCare Portal service is interrupted for maintenance, upgrades, or emergency repairs related to events beyond our control. In this respect, you agree not to hold Xxxx Xxxxx County Hospital, Hospital its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for such modification, suspension, or disruption of myHCH Patient the MyCare Portal. ● myHCH Patient • The MyCare Portal is checked during hours of operation, which are 8 am to 5 pm Monday through Friday. You are encouraged to use the Patient MyCare Portal at any time; however, messages submitted after hours are held for us until we return the next business day. ● • If email is not accessible for any reason, please contact Health Information Management Services Medical Records directly at 000-000- 000-0000.

Proper Subject Matter. ● Use myHCH the Patient Portal for non-urgent medical portal related questions, lab results, select reports, appointment reminders or requests. ● Use myHCH the Patient Portal to update your demographic information. ● Be sure that all information that you enter is true, accurate, complete, and updated whenever there is a change. ● Be concise when typing a message. ● Send and receive e-mail and secure messaging for non-urgent needs. ● View lab results that have been sent to you. ● View and print “Continuity of Care Document” or “Health Summary”. ● View and submit updates to your health information. ● View selected health information (allergies, medications, current problems, past medical history Request, Reschedule or Cancel appointments. ● Update your demographic information (i.e. address, phone numbers, etc…) Communication via myHCH the Patient Portal may be included in your permanent medical record. ● All messages sent to you in myHCH the Patient Portal will be encrypted. See section on “Patient Portal Guidelines and Security” for explanation. ● Emails from you to any staff member should be through myHCH the Patient Portal or they are not secure. ● All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out myHCH Patient Portal operations (e.g. perform system upgrades to the Portal) or required by law. ● A variety of healthcare and administrative personnel (such as nurse practitioners, physician assistants, registered nurses, certified medical assistants, clerks, etc…) will be involved in reading, processing and replying to your messages and information submitted through myHCH the Patient Portal (similar to how phone communication is handled). There is no need to notify us that you have read a message, unless you have a question or need further information. ● Read our HIPPA handout for information on how private health information, is handled in our facility. The policy can be viewed at <<<link to HIPAA form>>>. ● If you have any concerns, please contact the Health Information Management Services Medical Records at 000-000-0000. ● After signing your Agreement to Abide by myHCH Patient Portal Terms of Use, a “Welcome Email” will be sent to you. This will provide a link to the Portal login screen. If you have not received an email from us within three (3) working days, please contact Health Information Management Services at 000-000-0000 and notify the receptionist. ● Reasonable efforts will be made to respond to email inquiries within one (1) business day, but no later than three (3) business days, after receipt. Response time may be longer if myHCH Patient Portal service is interrupted for maintenance, upgrades, or emergency repairs related to events beyond our control. In this respect, you agree not to hold Xxxxx County Hospital, its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for such modification, suspension, or disruption of myHCH Patient Portal. ● myHCH Patient Portal is checked during hours of operation, Monday through Friday. You are encouraged to use the Patient Portal at any time; however, messages submitted after hours are held for us until we return the next business day. ● If email is not accessible for any reason, please contact Health Information Management Services directly at 000-000-0000<<<insert phone number>>>.