Common use of Protecting Your Account Clause in Contracts

Protecting Your Account. 2.1 You must take reasonable steps to keep your account information, Security Information and details of any security procedures secret and to prevent their unauthorised use. For example: (a) if you receive paper statements or notices from us, store these securely or dispose of them safely; (b) do not choose Security Information that is easy to guess, or write down or store any Security Information in a way that someone else might understand; (c) you should not disclose your Security Information to anyone, or allow anyone to use any card or security device we give you, even a joint account holder, additional cardholder; and (d) when using computer equipment, make sure you have up to date antivirus software installed and a firewall enabled, and that you do not leave your computer unsupervised when you are logged in. 2.2 From time to time we will give you more information about keeping your accounts and your use of banking services safe. You should follow any reasonable instructions we give you. 2.3 You must call us as soon as possible on 0330 123 1966 or +00 (0)00 0000 0000 (if calling from outside the UK) if: (a) you believe someone else knows your Security Information; (b) you believe that someone has accessed your account without your authority; or (c) any chequebook, debit card or any security device we give you is lost or stolen. 2.4 If you find a debit card after reporting it as being lost or stolen, you must not use it. 2.5 You should check your account statements, notices and electronic messages when you receive them, and you must tell us as soon as possible if you believe that there are any errors. 2.6 You must ensure that the information you have given us is up to date. We will rely on this information when checking your identity, giving you access to banking services, keeping in touch with you, and processing applications for additional accounts. You must notify us of any change to your information as soon as possible and you must give us evidence of the change if we ask you to. If you do not tell us about a change, we will not be liable if you do not receive any important information from us, or if we send confidential information to an out of date address. 2.7 In order to comply with legal or regulatory requirements, we may, from time to time, request additional information from you. You must provide us with any information that we reasonably request. 2.8 We can report unauthorised access to your account, unauthorised use of any banking service or debit card, or loss or theft of any debit card or Security Information to police, prosecuting authorities and our regulators. As part of this report, we can disclose information about you or the affected accounts or services to them where we reasonably believe this will help them with their enquiries. You must assist us in our discussions with them if we reasonably ask you to do so.

Protecting Your Account. 2.1 You must take reasonable steps to keep your account information, Security Information and details of any security procedures secret and to prevent their unauthorised use. For example: (a) if you receive paper statements or notices from us, store these securely or dispose of them safely; (b) do not choose Security Information that is easy to guess, or write down or store any Security Information in a way that someone else might understand; (c) you should do not disclose your Security Information to anyone, or allow anyone to use any card or security device we give you, even a joint account holder, additional cardholdercardholder or someone else you have appointed to act on your behalf; and (d) when using computer equipment, make sure you have up to date antivirus software installed and a firewall enabled, and that you do not leave your computer unsupervised when you are logged in. 2.2 From time to time we will give you more information about keeping your accounts and your use of banking services safe. You should follow any reasonable instructions we give you. 2.3 You must call us as soon as possible on 0330 123 1966 or +00 (0)00 0000 0000 (if calling from outside the UK) if: (a) you believe someone else knows your Security Information; (b) you believe that someone has accessed your account without your authority; or (c) any chequebook, debit card or any security device we give you is lost or stolen. 2.4 If you find a debit card after reporting it as being lost or stolen, you must not use it. 2.5 You should check your account statements, notices and electronic messages when you receive them, and you must tell us as soon as possible if you believe that there are any errors. 2.6 You must ensure that the information you have given us is up to date. We will rely on this information when checking your identity, giving you access to banking services, keeping in touch with you, and processing applications for additional accounts. You must notify us of any change to your information as soon as possible and you must give us evidence of the change if we ask you to. If you do not tell us about a change, we will not be liable if you do not receive any important information from us, or if we send confidential information to an out of date address. 2.7 In order to comply with legal or regulatory requirements, we may, from time to time, request additional information from you. You must provide us with any information that we reasonably request. 2.8 We can report unauthorised access to your account, unauthorised use of any banking service or debit card, or loss or theft of any debit card or Security Information to police, prosecuting authorities and our regulators. As part of this report, we can disclose information about you or the affected accounts or services to them where we reasonably believe this will help them with their enquiries. You must assist us in our discussions with them if we reasonably ask you to do so.

Protecting Your Account. 2.1 You must take reasonable steps to keep your account information, Security Information and details of any security procedures secret and to prevent their unauthorised use. For example: (a) if you receive paper statements or notices from us, store these securely or dispose of them safely; (b) do not choose Security Information that is easy to guess, or write down or store any Security Information in a way that someone else might understand; (c) you should do not disclose your Security Information to anyone, or allow anyone to use any card or security device we give you, even a joint account holder, additional cardholdercardholder or someone else you have appointed to act on your behalf; and (d) when using computer equipment, make sure you have up to date antivirus software installed and a firewall enabled, and that you do not leave your computer unsupervised when you are logged in. 2.2 From time to time we will give you more information about keeping your accounts and your use of banking services safe. You should follow any reasonable instructions we give you. 2.3 You must call us as soon as possible on 0330 123 1966 or +00 (0)00 0000 0000 (if calling from outside the UK) if: (a) you believe someone else knows your Security Information; (b) you believe that someone has accessed your account without your authority; or (c) any chequebook, debit card or any security device we give you is lost or stolen. 2.4 If you find a debit card after reporting it as being lost or stolen, you must not use it. 2.5 You should check your account statements, notices and electronic messages when you receive them, and you must tell us as soon as possible if you believe that there are any errors. 2.6 You must ensure that the information you have given us is up to date. We will rely on this information when checking your identity, giving you access to banking services, keeping in touch with you, and processing applications for additional accounts. You must notify us of any change to your information as soon as possible and you must give us evidence of the change if we ask you to. If you do not tell us about a change, we will not be liable if you do not receive any important information from us, or if we send confidential information to an out of date address. 2.7 In order to comply with legal or regulatory requirements, we may, from time to time, request additional information from you. You must provide us with any information that we reasonably request. 2.8 We can report unauthorised access to your account, unauthorised use of any banking service or debit card, or loss or theft of any debit card or Security Information to police, prosecuting authorities and our regulators. As part of this report, we can disclose information about you or the affected accounts or services to them where we reasonably believe this will help them with their enquiries. You must assist us in our discussions with them if we reasonably ask you to do so.