PROVIDED BANDWIDTH Sample Clauses

PROVIDED BANDWIDTH. Satellite Bandwidth shall be provided Customer for the initial number of Remote Terminals, and the Satellite Bandwidth can be increased to meet Customer's site and application growth. The Satellite Bandwidth will be divided between download (towards Remote Terminal) and upload (towards hub) capacity. EXHIBIT D ON-SITE MAINTENANCE - REMOTE TERMINAL 1. SCOPE By purchasing on-site maintenance, the Equipment supplied by ViaSat shall be repaired or replaced by a service technician visiting Customer site if there is an Equipment failure. The services provided by ViaSat include NOC diagnostics, service technician dispatch, travel to the site, spares to replace failed Equipment, repair of failed Equipment, shipping and warehousing. Problems may be reported to the NOC, 24 x 7, by calling the toll-free number: ▇▇▇-▇▇▇-▇▇▇▇, or direct, ▇▇▇-▇▇▇-▇▇▇▇. The NOC shall issue a unique call identifier to document the reported issue and to track actions taken toward resolution of the problem. The NOC shall perform preliminary troubleshooting and diagnostics; and as required shall dispatch service technicians to Customer's site. 2. SERVICE OFFERING ViaSat offers both same day and next day service. The level of service shall be determined at the time of contract and can be changed on an annual basis. Each service offering is described below.