Maintenance Exclusions. The maintenance package excludes: support for third-party software/services, support for software/services not developed by F&S, updates to third-party software, hardware/software configurations of servers/services not managed by F&S. Anything not expressly included in provision 6.2.1 is excluded from the scope of the maintenance package.
Maintenance Exclusions. Unless the Order provides otherwise, subscriptions to Maintenance do not include: (a) custom programming, consulting, configuration services, and upgrade support; (b) on-site support or installation, travel, hotel, and per-diem expenses related thereto; (c) support of any software other than the Software accessed as part of the Service; (d) training; (e) support for third-party integrations; (f) support of Customer’s computer equipment, servers, printers, or problems which arise therefrom;
Maintenance Exclusions. All items listed within section 4.2 (Maintenance Exclusions) including (but is not limited to) remediation of issues which do not constitute a Deviation. AssetWorks shall have no obligation but may attempt to correct such situations at Customer’s expense.
Maintenance Exclusions. Digital Comm Link, Inc. services under this Agreement does not include: (1) operating supplies and consumables such as batteries, fuses and lubricants,
Maintenance Exclusions. Equipment or products not listed on DC911 Appendix A - 2022 to this Agreement are not covered by this Agreement. Service calls for products listed in DC911 Appendix A - 2022 that are damaged as a result of misuse of the products, abusive environment, Customer modification (not approved by Noble 911 or Intrado), Customer interfaces with peripheral products, moves, fire, vandalism, operator error, use of improper supplies, natural disasters, or other causes beyond normal usage of the products are not covered by this Agreement. However, if Customer requests Noble 911 to make repairs under such circumstances, and if Noble 911 agrees to make such repairs, Xxxxx 911 will provide Customer with a written quote for the repair and shall not provide Products or Services until Customer has reviewed and accepted the quote. The accepted quote is an amendment to this Agreement. Service calls to locations which are remote from the primary locations listed are not covered by this Agreement.
Maintenance Exclusions. Maintenance does not include and Ordering Activity will perform, among other things, as Ordering Activity deems necessary or appropriate (or cause to be performed by Contractors): (a) the installation, activation, configuration, deployment, implementation, Updating, and operational training for licensed Software, including gaining access to and utilizing all features and functionality of such Software; (b) the provision of initial support assessment and distinguish whether or not the issue is licensed Software-related that should become an Escalated Issue; (c) simulating and attempting to recreate Escalated Issues and performing any required interoperability tests between Software and any Ordering Activity network/system component; and (d) facilitation and collection of samples and escalation of malware and virus-specific Escalated Issues.
Maintenance Exclusions. Spacenet's maintenance obligations under this Agreement do not include provision of consumable supplies, repair or replacement of Equipment failures or malfunctions caused by improper installation, operations, or maintenance by other than Spacenet authorized representatives, relocation or modification by Customer or others not under Spacenet's control, failure or interruption of Customer-provided terrestrial communications or electrical power, accident, fire, lightning, snow, snow removal, or other hazards beyond normal range of use, vandalism, trouble calls where no problem is found and the reported problem does not repeat within five calendar days, or failures or malfunctions resulting from exposure of the Equipment to conditions beyond its reasonable operating conditions. Any such failures and malfunctions will be repaired as authorized by Customer on a commercially reasonable effort basis and billed to Customer on a time and materials basis at Spacenet's then-effective prices. Customer shall use reasonable efforts to facilitate access as required for maintenance of the Equipment during maintenance hours, including appropriate security escort when required. Failure to grant or have granted access during a maintenance call will result in a Terminated Site Visit charge.
Maintenance Exclusions. Spacenet's maintenance obligations under this Agreement do not include provision of consumable supplies, repair or replacement of Equipment failures or malfunctions caused by improper installation, operations, or maintenance, by other than Spacenet authorized representatives, problems with the Customer provided software, relocation or modification by Customer or others not under Spacenet's control, failure or interruption of ------------------------ [*] Confidential treatment has been requested with respect to certain information contained in this document. Confidential portions have been omitted from the public filing and have been filed separately with the Securities and Exchange Commission. Customer-provided terrestrial communications or electrical power, accident, fire, lightning, snow, snow removal, or other hazards beyond normal range of use, vandalism, trouble calls where no problem is found and the reported problem does not repeat within five calendar days, or failures or malfunctions resulting from exposure of the Equipment to conditions beyond its operating conditions. Any such failures and malfunctions will be repaired on a commercially reasonable effort basis and billed to Customer on a time and materials basis. Customer shall grant or have granted access as required for maintenance of the Equipment during maintenance hours, including appropriate security escort when required. SOFTWARE LICENSE AND SUPPORT
Maintenance Exclusions. The exclusions to warranty obligations set forth in Section 4(e) are also exclusions to Maintenance obligations under this Agreement and the applicable Order. Maintenance does not include installation and implementation of any Products or Software Updates nor does it include on site support unless specifically provided in the applicable Order. In addition, Maintenance does not include any maintenance and support services with respect to Products which LightRiver reasonably determines that it can no longer maintain or service properly due to extensive wear and tear or deterioration.
Maintenance Exclusions. The following items shall not be a requirement of this document and shall not be the Contractor's responsibility excepting, however, the Owner may require such services or additional services to be performed as a Contractor reimbursable expense without markup:
