Provider Network Services. The CMHSP is responsible for maintaining and continually evaluating an effective provider network adequate to fulfill the obligations of this contract. In this regard, the CMHSP agrees to: A. Maintain a regular means of communicating and providing information on changes in policies and procedures to its providers. This may include guidelines for answering written correspondence to providers, offering provider-dedicated phone lines, and a regular provider newsletter. B. Have clear written mechanisms to address provider grievances and complaints, and an appeal system to resolve disputes. X. Provide a copy of the CMHSP's prior authorization policies to the provider when the provider joins the CMHSP's provider network. The CMHSP must notify providers of any changes to prior authorization policies as changes are made. D. Provide to the MDHHS in the format specified by the MDHHS, provider agency information profiles that contain a complete listing and description of the provider network available to recipients in the service area.
Appears in 4 contracts
Samples: Managed Mental Health Supports and Services Agreement, Contract for Services, Contract for Services
Provider Network Services. The CMHSP is responsible for maintaining and continually evaluating an effective provider network adequate to fulfill the obligations of this contract. In this regard, the CMHSP agrees to:
A. Maintain a regular means of communicating and providing information on changes in policies and procedures to its providers. This may include guidelines for answering written correspondence to providers, offering provider-dedicated phone lines, and a regular provider newsletter.
B. Have clear written mechanisms to address provider grievances and complaints, and an appeal system to resolve disputes.
X. C. Provide a copy of the CMHSP's prior authorization policies to the provider when the provider joins the CMHSP's provider network. The CMHSP must notify providers of any changes to prior authorization policies as changes are made.
D. Provide to the MDHHS in the format specified by the MDHHS, provider agency information profiles that contain a complete listing and description of the provider network available to recipients in the service area.
Appears in 1 contract
Samples: Managed Mental Health Supports and Services Agreement