Providing Service. The Seller is obliged to provide free warranty service for all delivered goods under the conditions set forth in this Article of this Contract and the terms and conditions agreed between the Seller and the Buyer. The Seller is obliged to provide service for all the subject of performance according to the Specification of the Subject of Performance, by providing the Buyer within 48 hours of reporting the defect (malfunction) to the Buyer on the working days the manner and expected time of defect (malfunction) removal that the removal of the defect (malfunction) itself must be initiated by the Seller within two weeks of its notification at the latest. The Service and repairs must preferably be performed by the Seller at the place of performance in accordance with the Article V. paragraph 2 of this Contract. The notification of the defect is considered to be a telephone notification and subsequently a written (electronic via e-mail) notification of the defect to the Seller. At the same time, this declaration means the claim in accordance with the Article VIII. of this Contract. In the defect notification, the Buyer shall provide a description of the defect or information on how the defect manifests itself. The commencement of the repair is considered to be the real commencement of the real start of work on the reported defect. Seller’s Contact Person for service and repair: Name and Surname: ……………………………… Telephone: ……………………………… E-mail: ……………………………… If the Seller fails to remove the claimed defect within the period specified in Article IX. paragraph 2 hereof, the Buyer shall be entitled to entrust the removal of the defect to another professional legal entity or physical entity. The Seller shall pay the Buyer all such costs incurred within 30 days of receipt of the bill. In the event that the Seller commenced the relevant work to remove the defect within the period specified in paragraph 2 of this Article of this Contract, but did not do so within the required time, the Buyer shall be entitled to have the said work performed by a third party. The Seller is also obliged to pay the related costs to the Buyer within 10 days of receiving a written call for payment and an invoice. The same applies to default interest. The Seller is obliged to provide the Buyer with post-warranty service for all the subject of performance according to the Specification of the Subject of Performance, including the availability of spare parts, based on a written order of the Buyer, according to the conditions specified in paragraph 2. - 5. Art. IX. of this Contract and the terms between the Seller and the Buyer further agreed for at least 5 years after the expiry of the warranty period.
Appears in 2 contracts
Samples: Contract of Purchase, Purchase Agreement
Providing Service. The Seller is obliged to provide free warranty service for all delivered goods under the conditions set forth in this Article of this Contract and the terms and conditions agreed between the Seller and the Buyer. The Seller is obliged to provide service for all the subject of performance according to the Specification of the Subject of Performance, by providing the Buyer within 48 hours of time agreed during reporting the defect (malfunction) to the Buyer on the working days the manner and expected time of defect (malfunction) removal that the removal of the defect (malfunction) itself must be initiated by the Seller within two weeks of its notification at the latest. The Service and repairs must preferably be performed by the Seller at the place of performance in accordance with the Article V. paragraph 2 of this Contract. The notification of the defect is considered to be a telephone notification and subsequently a written (electronic via e-mail) notification of the defect to the Seller. At the same time, this declaration means the claim in accordance with the Article VIII. of this Contract. In the defect notification, the Buyer shall provide a description of the defect or information on how the defect manifests itself. The commencement of the repair is considered to be the real commencement of the real start of work on the reported defect. Seller’s Contact Person for service and repair: Name and Surname: ……………………………… Telephone: ……………………………… E-mail: ……………………………… If the Seller fails to remove the claimed defect within the period specified in Article IX. paragraph 2 hereof, the Buyer shall be entitled to entrust the removal of the defect to another professional legal entity or physical entity. The Seller shall pay the Buyer all such costs incurred within 30 days of receipt of the bill. In the event that the Seller commenced the relevant work to remove the defect within the period specified in paragraph 2 of this Article of this Contract, but did not do so within the required time, the Buyer shall be entitled to have the said work performed by a third party. The Seller is also obliged to pay the related costs to the Buyer within 10 days of receiving a written call for payment and an invoice. The same applies to default interest. The Seller is obliged to provide the Buyer with post-warranty service for all the subject of performance according to the Specification of the Subject of Performance, including the availability of spare parts, based on a written order of the Buyer, according to the conditions specified in paragraph 2. - 5. Art. IX. of this Contract and the terms between the Seller and the Buyer further agreed for at least 5 years after the expiry of the warranty period.
Appears in 1 contract
Samples: Contract of Purchase
Providing Service. The Seller is obliged to provide free warranty service for all delivered goods under the conditions set forth in this Article of this Contract and the terms and conditions agreed between the Seller and the Buyer. The Seller is obliged to provide service servicing for all the subject of performance according to the Specification of the Subject subject of Performanceperformance, by providing so that all servicing and repairs must begin no later than 48 hours after the Buyer within 48 hours of reporting reports the defect (malfunctionfailure) to the Buyer on the in working days the manner days. Service and expected time of defect (malfunction) removal that the removal of the defect (malfunction) itself must repairs shall be initiated carried out by the Seller within two weeks of its notification at the latest. The Service and repairs must preferably be performed by the Seller via remote technical support or physically at the place of performance in accordance with performance. In the Article V. paragraph 2 event that a hardware component is diagnosed as defective, Seller will provide replacement parts within 36 hours of this Contractordering such parts. The notification of the defect is considered to be a telephone notification and subsequently a written (electronic via e-mail) notification of the defect to the Seller. At the same time, this declaration means the claim in accordance with the Article VIII. of this Contract. In the defect notification, the Buyer shall provide a description of the defect or information on how the defect manifests itself. The commencement of the repair is considered to be the real commencement of the real start of work on the reported defect. Seller’s Contact Person for service and repair: Name and Surname: …………………………………… . Telephone: …………………………………… . E-mail: …………………………………… . If the Seller does not start repairing the reported defect within the time specified in Article IX par. 2 of this Contract, the Buyer is entitled to charge the Seller a contractual penalty of 0.1% of the price of the goods excluding VAT for each hour of delay. The payment of the contractual penalty shall not affect the Buyer's right to compensation for damages caused by the breach of the obligation secured by the contractual penalty. The contractual penalty shall be invoiced by the entitled party within 30 days of its discovery and the other party shall be obliged to pay the contractual penalty within 30 days of receipt of the invoice. The same applies to interest on late payment. If the Seller fails to remove the claimed defect within the period time specified in Article IX. , paragraph 2 hereofof this Contract, the Buyer shall be is entitled to entrust the removal of the defect to commission another professional legal entity or physical entitynatural person to remove the defect. The Any costs so incurred shall be paid by the Seller shall pay to the Buyer all such costs incurred within 30 days of receipt of the billinvoice. In the event that the Seller has commenced the relevant work to remove the defect within the period specified in time limit pursuant to paragraph 2 of this Article of this Contract, but did has not do so carried it out within the required timetime limit, the Buyer shall be entitled to have the said work performed carried out by a third party. The Seller is also obliged to pay reimburse the Buyer for the related costs to the Buyer within 10 days after receipt of receiving a the written call request for payment and an invoicethe tax document. The same applies to default interestinterest on late payment. The Seller is also obliged to carry out, at the Buyer's written request, a free of charge service inspection of the subject of performance according to the Specification of the subject of performance at least once a year during the warranty period, during which it performs basic service operations, in particular adjustment of the equipment. The Seller is obliged to provide the Buyer with post-warranty service for all the subject of performance according to the Specification of the Subject of Performance, including the availability of spare parts, based on a written order of the Buyer, according to the conditions specified in paragraph 2. - 5. Art. IX. of this Contract and the terms between the Seller and the Buyer further agreed for at least 5 years after the expiry of the warranty period.
Appears in 1 contract
Samples: Contract of Purchase
