Common use of Provision of the Cloud Service Clause in Contracts

Provision of the Cloud Service. The Cloud Service provides the tools to analyze Processes based on data from IT systems of the Controller. Personal Data is primarily used to provide access to the Service by the Processor. If Personal Data is used for application-related usage analysis, the data will be anonymized. ● Support Services: Personal Data of Controller’s employees issuing Support Services requests (“tickets”) may be Processed by Processor for the purposes of administering the Support Services. Processor’s personnel may access Controller’s instance on a case-by-case basis if requested by the Controller. ● Online Training Cloud: Controller’s employees may participate in training provided by the Processor. In such cases, contact details and participation information, including training outcomes, will be Processed and used for interaction with the training participant as well as for reporting to the Controller.

Provision of the Cloud Service. The Cloud Service provides the tools to analyze Processes based on data from IT systems of the Controller. Personal Data is primarily used to provide access to the Service by the Processor. If Personal Data is used for application-related usage analysis, the data will be anonymized. ● Support Services: Personal Data of Controller’s employees issuing Support Services requests (“tickets”) may be Processed by Processor for the purposes of administering the Support Services. Processor’s personnel may access Controller’s instance on a case-by-case basis if requested by the ControllerController (e.g. “shadowing”). ● Online Training Cloud: Controller’s employees may participate in training provided by the Processor. In such cases, contact details and participation information, including training outcomes, will be Processed and used for interaction with the training participant as well as for reporting to the Controller.