Common use of Provision of Transportation Services Clause in Contracts

Provision of Transportation Services. The MCOP shall ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-up. The vendor shall not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall identify and accommodate any special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, and transport a wheelchair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan.

Provision of Transportation Services. The MCOP shall ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-up. The vendor shall not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall identify and accommodate any special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, and transport a wheelchair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan. e. The MCOP's member services call center must have a selection for transportation for members. Member services representatives must be trained to respond to transportation requests in accordance with MCOP policies and procedures for arranging and providing transportation services. f. The MCOP must not require more than 48 hours of advance notice for transportation needs and must provide exceptions for advance notice requirements for urgent member needs (e.g., for same or next day urgent appointments) and hospital discharges. g. When providing transportation for more than one member to more than one location, the MCOP must ensure that the total transit time for any single member on the trip does not exceed 60 minutes beyond the member's point-to-point transit time. h. The MCOP may not restrict the number of transports in a single day. i. The MCOP must collaborate with ODM, other ODM-contracted managed care entities (MCEs), and the counties within the MCOP's service area to improve member experience and access to transportation services, including standardizing the way for members to access transportation services. j. The MCOP must submit a quarterly Transportation Performance Report to ODM as specified in Appendix T, Chart of Deliverables.

Provision of Transportation Services. The MCOP shall ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-up. The vendor shall not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall identify and accommodate any special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan.

Provision of Transportation Services. The MCOP shall must ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall must be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall must attempt to contact the member if he or she does not respond at pick-pick- up. The vendor shall must not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall must identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall must be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall must be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP MCOPs should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, secure and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall must submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, transportation and rescheduling. The MCOP shall must specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall must notify the Contract Administrator immediately when transportation is canceled in accordance with the plan. e. MCOPs are required to work with ODM to develop a standardized prior authorization form for transportation services. The standardized form will be developed for an implementation date no later than January 1, 2018.

Provision of Transportation Services. The MCOP shall ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-up. The vendor shall not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan.

Provision of Transportation Services. The MCOP shall must ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall must be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall must attempt to contact the member if he or she does not respond at pick-up. The vendor shall must not leave the pick-up location prior to the pre-pre- scheduled pick-up time. b. The MCOP shall must identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall must be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall must be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP MCOPs should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, secure and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall must submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, transportation and rescheduling. The MCOP shall must specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall must notify the Contract Administrator immediately when transportation is canceled in accordance with the plan. e. MCOPs are required to work with ODM to develop a standardized prior authorization form for transportation services. The standardized form will be developed for an implementation date no later than January 1, 2018.

Provision of Transportation Services. The MCOP shall must ensure transportation pick-up pick‐up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up pre‐scheduled pick‐up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall pick‐up must be completed no more than 30 minutes after a request for pick-uppick‐up. a. The transportation vendor shall must attempt to contact the member if he or she does not respond at pick-uppick‐up. The vendor shall must not leave the pick-up pick‐up location prior to the pre-pre‐ scheduled pick-up pick‐up time. b. The MCOP shall must identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door door‐to‐door assistance, attendant support, member-specific member‐specific timeliness requirements). Member-specific Member‐specific needs shall must be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall must be documented in the member’s care plan. c. Transportation for members with long-term long‐term service and supports (LTSS) needs. The MCOP MCOPs should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up pick‐up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, secure and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall must submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, transportation and rescheduling. The MCOP shall must specify the snow emergency level and any other weather-related weather‐related criteria that require a change to scheduled transportation. The MCOP shall must notify the Contract Administrator immediately when transportation is canceled in accordance with the plan. e. MCOPs are required to work with ODM to develop a standardized prior authorization form for transportation services. The standardized form will be developed for an implementation date no later than January 1, 2018.

Provision of Transportation Services. The MCOP shall ensure transportation pick-up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up shall be completed no more than 30 minutes after a request for pick-up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-up. The vendor shall not leave the pick-up location prior to the pre-scheduled pick-up time. b. The MCOP shall identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door assistance, attendant support, member-specific timeliness requirements). Member-specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, secure and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, transportation and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan.

Provision of Transportation Services. The MCOP shall ensure transportation pick-up pick‐up is completed not more than 15 minutes before or 15 minutes after the pre-scheduled pick-up pre‐scheduled pick‐up time, ensuring the member is on time for their appointment. Following a scheduled appointment, transportation pick-up pick‐up shall be completed no more than 30 minutes after a request for pick-uppick‐up. a. The transportation vendor shall attempt to contact the member if he or she does not respond at pick-uppick‐up. The vendor shall not leave the pick-up pick‐up location prior to the pre-scheduled pick-up pre‐scheduled pick‐up time. b. The MCOP shall identify and accommodate any the special transportation assistance needs of its members (e.g., door-to-door door‐to‐door assistance, attendant support, member-member‐ specific timeliness requirements). Member-specific Member‐specific needs shall be communicated to the transportation vendor and updated as frequently as is needed to support the member’s needs. Where applicable, these needs shall be documented in the member’s care plan. c. Transportation for members with long-term long‐term service and supports (LTSS) needs. The MCOP should contract with providers experienced in transporting members with LTSS needs. Characteristics of LTSS experienced providers include but are not limited to: i. The ability to help the member transfer between the pick-up pick‐up location and the vehicle, to enter and exit the vehicle, and to transfer between the vehicle and the destination location safely; ii. Sensitivity to aging adults living with disabilities; iii. The ability to safely operate, secure, secure and transport a wheelchair wheel chair or other assistive device; iv. Maintain vehicles equipped with fasteners to secure wheelchairs and prevent movement, and a stable access ramp or hydraulic lift; and v. The capacity to meet individual member needs when transporting. d. The MCOP shall submit a plan for the provision of transportation services during winter snow and other weather emergencies, specifying identification, triage, transportation of members requiring critical services, notification to members of canceled transportation, transportation and rescheduling. The MCOP shall specify the snow emergency level and any other weather-related weather‐related criteria that require a change to scheduled transportation. The MCOP shall notify the Contract Administrator immediately when transportation is canceled in accordance with the plan. e. The MCOP is required to work with ODM to develop a standardized prior authorization form for transportation services. The standardized form will be developed for an implementation date no later than July 1, 2018.