Common use of PROVISIONING OF SERVICES Clause in Contracts

PROVISIONING OF SERVICES. 5.1 Subject to Clauses 2.1 and 2.2, REDTONE agrees to provide the Services to the Customer on best effort and as available basis in accordance with the terms and conditions of this Agreement. Unless otherwise indicated in this Agreement, the Services shall not include the provision or maintenance for the Customer Equipment. The Customer agrees that Customer shall be solely responsible for procuring and maintaining the Customer Equipment. 5.2 All Residential Packages are subject to a Fair Usage Policy. REDtone reserve the right to implement Fair Usage to ensure that a good quality of internet usage experience is provided to all customers. 5.3 For the provisioning of the Services, REDtone shall establish the connectivity (including the necessary cabling and wiring works) from REDtone Network to the Leased Equipment and/or the Customer Equipment at the Premises. For this purpose, Customer agrees to lease the Leased Equipment from REDtone and further agrees to pay REDtone the Charges for the leasing of the Leased Equipment. 5.4 In the event that the Services is not available at the Designated Address, REDtone may inform the Customer of this and the Customer’s application will be kept in REDtone’ record as an application pending availability of the Services at the Designated Address. Where the Customer’s application is recorded as a pending application, REDtone makes no guarantee or warranty to the Customer that the Services will become available at the Designated Address, and REDtone shall not be held liable or responsible in the event that REDtone is unable to provide the Customer with or facilitate availability of the Services at the Designated Address. 5.5 In the event that the Services is available at the Designated Address, REDtone shall as soon as practicable fix an appointment for and carry out the installation of the Service and the Leased Equipment for the Customer in accordance with the provisions in Clause 7 and the terms and conditions of this Agreement, unless specified otherwise. 5.6 The Customer shall at all times ensure continued supply of electricity to the Premises especially during the installation of the Services. REDtone shall not be responsible or liable for any problem or interruption in the installation process of the Services arising or due to any disruption of electricity supply to the Premises. 5.7 REDtone does not guarantee or warrant the availability of the Services or continuous, uninterrupted or secure access to the Internet (only applicable for ADSL, and VSAT KU Band services) 5.8 Without prejudice to any other rights or remedies and notwithstanding any waiver by REDtone of any previous breach by the Customer, REDtone may, with or without prior written notice given to the Customer, suspend the Services (indefinitely or for such period as REDtone may consider appropriate or until a problem is proved dissolved) for operational and/or technical reasons or in an emergency situation or in circumstances that concerns national security, any breach of the Act or by directive of the relevant authority including the SKMM/MCMC or the Minister. 5.9 REDtone may in its absolute discretion and at any time vary the Services and/or the duration of the Services.

PROVISIONING OF SERVICES. 5.1 Subject to Clauses 2.1 and 2.2, REDTONE XXXXXXX agrees to provide the Services to the Customer on best effort and as available basis in accordance with the terms and conditions of this Agreement. Unless otherwise indicated in this Agreement, the Services shall not include the provision or maintenance for the Customer Equipment. The Customer agrees that Customer shall be solely responsible for procuring and maintaining the Customer Equipment. 5.2 All Residential Packages are subject to a Fair Usage Policy. REDtone reserve the right to implement Fair Usage to ensure that a good quality of internet usage experience is provided to all customers. 5.3 For the provisioning of the Services, REDtone shall establish the connectivity (including the necessary cabling and wiring works) from REDtone Network to the Leased Equipment and/or the Customer Equipment at the Premises. For this purpose, Customer Xxxxxxxx agrees to lease the Leased Equipment from REDtone and further agrees to pay REDtone the Charges for the leasing of the Leased Equipment. 5.4 In the event that the Services is not available at the Designated Address, REDtone may inform the Customer of this and the Customer’s application will be kept in REDtone’ record as an application pending availability of the Services at the Designated Address. Where the Customer’s application is recorded as a pending application, REDtone makes no guarantee or warranty to the Customer that the Services will become available at the Designated Address, and REDtone shall not be held liable or responsible in the event that REDtone is unable to provide the Customer with or facilitate availability of the Services at the Designated Address. 5.5 In the event that the Services is available at the Designated Address, REDtone shall as soon as practicable fix an appointment for and carry out the installation of the Service and the Leased Equipment for the Customer in accordance with the provisions in Clause 7 and the terms and conditions of this Agreement, unless specified otherwise. 5.6 The Customer shall at all times ensure continued supply of electricity to the Premises especially during the installation of the Services. REDtone shall not be responsible or liable for any problem or interruption in the installation process of the Services arising or due to any disruption of electricity supply to the Premises. 5.7 REDtone does not guarantee or warrant the availability of the Services or continuous, uninterrupted or secure access to the Internet (only applicable for ADSL, and VSAT KU Band services) 5.8 Without prejudice to any other rights or remedies and notwithstanding any waiver by REDtone of any previous breach by the Customer, REDtone may, with or without prior written notice given to the Customer, suspend the Services (indefinitely or for such period as REDtone may consider appropriate or until a problem is proved dissolved) for operational and/or technical reasons or in an emergency situation or in circumstances that concerns national security, any breach of the Act or by directive of the relevant authority including the SKMM/MCMC or the Minister. 5.9 REDtone may in its absolute discretion and at any time vary the Services and/or the duration of the Services.

PROVISIONING OF SERVICES. 5.1 Subject to Clauses 2.1 and 2.2, REDTONE XXXXXXX agrees to provide the Services to the Customer on best effort and as available basis in accordance with the terms and conditions of this Agreement. Unless otherwise indicated in this Agreement, the Services shall not include the provision or maintenance for the Customer Equipment. The Customer agrees that Customer shall be solely responsible for procuring and maintaining the Customer Equipment. 5.2 All Residential Packages are subject to a Fair Usage Policy. REDtone reserve the right to implement Fair Usage to ensure that a good quality of internet usage experience is provided to all customers. 5.3 For the provisioning of the Services, REDtone REDTONE shall establish the connectivity (including the necessary cabling and wiring works) from REDtone REDTONE Network to the Leased Equipment and/or the Customer Equipment at the Premises. For this purpose, Customer agrees to lease the Leased Equipment from REDtone REDTONE and further agrees to pay REDtone REDTONE the Charges for the leasing of the Leased Equipment. 5.4 5.3 In the event that the Services is not available at the Designated Address, REDtone REDTONE may inform the Customer of this and the Customer’s application will be kept in REDtoneREDTONE’ record as an application pending availability of the Services at the Designated Address. Where the Customer’s application is recorded as a pending application, REDtone REDTONE makes no guarantee or warranty to the Customer that the Services will become available at the Designated Address, and REDtone REDTONE shall not be held liable or responsible in the event that REDtone REDTONE is unable to provide the Customer with or facilitate availability of the Services at the Designated Address. 5.5 5.4 In the event that the Services is available at the Designated Address, REDtone REDTONE shall as soon as practicable fix an appointment for and carry out the installation of the Service and the Leased Equipment for the Customer in accordance with the provisions in Clause 7 and the terms and conditions of this Agreement, unless specified otherwise. 5.6 5.5 The Customer shall at all times ensure continued supply of electricity to the Premises especially during the installation of the Services. REDtone REDTONE shall not be responsible or liable for any problem or interruption in the installation process of the Services arising or due to any disruption of electricity supply to the Premises. 5.7 REDtone 5.6 REDTONE does not guarantee or warrant the availability of the Services or continuous, uninterrupted or secure access to the Internet (only applicable for ADSL, and VSAT KU Band services)Internet. 5.8 5.7 Without prejudice to any other rights or remedies and notwithstanding any waiver by REDtone of any previous breach by the Customer, REDtone REDTONE may, with or without prior written notice given to the Customer, suspend the Services (indefinitely or for such period as REDtone REDTONE may consider appropriate or until a problem is proved dissolved) for operational and/or technical reasons or in an emergency situation or in circumstances that concerns national security, any breach of the Act or by directive of the relevant authority including the SKMM/MCMC SKMM or the Minister. 5.9 REDtone 5.8 REDTONE may in its absolute discretion and at any time vary the Services and/or the duration of the Services.