Common use of PUBLIC POLICY PARTICIPATION PROCEDURE Clause in Contracts

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployees, providers, subcontractors or group con- tract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance griev- ance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members mem- bers of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in- terest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing es- tablishing public policy of Blue Shield of CaliforniaCalifor- nia. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests re- quests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members mem- bers of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing establishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors subcontractors, or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments comments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectorsDirectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing establishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000: 1. Your recommendations, suggestions or com- ments comments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, number and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectorsDirectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployees, providers, subcontractors or group con- tract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx XxxxxxxOakland, XX 00000 CA 94607 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance griev- ance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members mem- bers of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx XxxxxxxOakland, XX 00000 CA 94607 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing establishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments comments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, number and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectorsDirectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance griev- ance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members mem- bers of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing establishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care healthcare services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-one third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors subcontractors, agents, or group con- tract brokers and who do not have financial interest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000: 1. Your recommendations, suggestions or com- ments comments should be submitted in writing to the Sr. ., Manager, Regulatory Filings, at the above ad- dress, who address. The Director will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, number and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectorsDirectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries inquiries, or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dignity, and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors subcontractors, or group con- tract contract brokers and who do not have financial interest in- terest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions suggestions, or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished fur- nished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries inquiries, or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dignity, and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors subcontractors, or group con- tract contract brokers and who do not have financial interest in- terest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions suggestions, or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate extracts of the minutes will be furnished fur- nished to you within ten (10) business days after af- ter the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance griev- ance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in Blue Shield. The names of the members mem- bers of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance griev- ance procedure, complaints, inquiries or requests for in- formationinformation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity dig- nity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployeesemployees, providers, subcontractors subcontractors, or group con- tract contract brokers and who do not have financial fi- nancial interest in Blue Shield. The names of the members of the Board of Directors may be obtained ob- tained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 00xx 00 Xxxxx Xxxxxx XxxxxxxSan Francisco, XX 00000 CA 94105 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dressaddress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber subscrib- er number, and group number should be included in- cluded with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation information and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect re- flect decisions on public policy issues that were con- sideredconsidered. If you have initiated a policy issue, ap- propriate appropriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.

PUBLIC POLICY PARTICIPATION PROCEDURE. This procedure enables you to participate in estab- lishing public policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries or requests for in- formation. Public policy means acts performed by a plan or its employees and staff to assure the comfort, dignity and convenience of patients who rely on the plan's facilities to provide health care services to them, their families, and the public (Health and Safety Code, Section 1369). At least one-third of the Board of Directors of Blue Shield is comprised of Subscribers who are not em- ployees, providers, subcontractors or group con- tract contract brokers and who do not have financial interest in- terest in Blue Shield. The names of the members of the Board of Directors may be obtained from: Sr. Manager, Regulatory Filings Blue Shield of California 000 600 00xx Xxxxxx Xxxxxxx, XX 00000 Phone: (000) 000-0000 1. Your recommendations, suggestions or com- ments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above ad- dress, who will acknowledge receipt of your letter. 2. Your name, address, phone number, subscriber number, and group number should be included with each communication. 3. The policy issue should be stated so that it will be readily understood. Submit all relevant in- formation and reasons for the policy issue with your letter. 4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Di- rectors. Minutes of Board meetings will reflect decisions on public policy issues that were con- sidered. If you have initiated a policy issue, ap- propriate extracts of the minutes will be furnished to you within ten (10) business days after the minutes have been approved.