Purchase Terms. PTS can be purchased either: (a) for an unlimited number of Incidents for a term beginning on the date you order PTS and continuing for the duration of the plan you selected ("Term Plan"); or (b) on a per-Incident basis (the "Per-Incident Service Plan"). For the Per-Incident Service Plan, Verizon will address a single Incident (meaning, as determined by Verizon in its sole discretion, a specific, discrete problem for which Verizon will attempt to isolate its origin to a single cause), which shall include follow-up calls, as reasonable and necessary, regarding the Incident. Once an Incident is resolved (as set forth in Section d (iii) below), you may call back and obtain assistance on the same Incident for up to seventy-two (72) hours at no additional charge, after which the Incident will be considered closed. Once an Incident has been closed by Verizon, any further calls or requests for assistance will be considered a new Incident and additional fees will apply if you subscribe to our Per-Incident Service Plan. IF YOU PURCHASE PTS UNDER A TERM PLAN AND YOUR SERVICE IS TERMINATED BY YOU (OR BY US IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICE, YOU AGREE TO PAY VERIZON AN EARLY TERMINATION FEE IN THE AMOUNT SET FORTH IN THE PLAN YOU HAVE CHOSEN.
Appears in 7 contracts
Samples: Terms of Service, Terms of Service, Terms of Service
Purchase Terms. PTS can be purchased either: (a) for an unlimited number of Incidents for a term beginning on the date you order PTS and continuing for the duration of the plan you selected ("Term Plan"); or (b) on a per-Incident basis (the "Per-Incident Service Plan"). For the Per-Incident Service Plan, Verizon will w ill address a single Incident (meaning, as determined by Verizon in its sole discretion, a specific, discrete problem for which w hich Verizon will w ill attempt to isolate its origin to a single cause), which w hich shall include follow-up follow -up calls, as reasonable and necessary, regarding the Incident. Once an Incident is resolved (as set forth in Section d (iii) belowbelow ), you may call back and obtain assistance on the same Incident for up to seventy-two tw o (72) hours at no additional charge, after which w hich the Incident will w ill be considered closed. Once an Incident has been closed by Verizon, any further calls or requests for assistance will w ill be considered a new Incident and additional fees will w ill apply if you subscribe to our Per-Incident Service Plan. IF YOU PURCHASE PTS UNDER A TERM PLAN AND YOUR SERVICE IS TERMINATED BY YOU (OR BY US IF YOU BREACH BREA CH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICE, YOU AGREE TO PAY VERIZON AN EARLY TERMINATION FEE IN THE AMOUNT SET FORTH IN THE PLAN YOU HAVE CHOSEN.
Appears in 4 contracts
Samples: Terms of Service, Terms of Service, Terms of Service