Support Procedures. Customer will use reasonable efforts to fix any Minor Problems without escalation to Google. All Minor and Severe Problems and Consulting Requests must be submitted to Google via the Support Address.
(a) If Customer believes it is reporting a Severe Problem, Customer will accompany its request with a page via the Support Pager.
(b) Upon receiving a request from Customer, Google will determine whether the request is a Minor Problem, a Severe Problem, or a Consulting Request.
(c) If the request is a Severe Problem, Google will attempt to respond to the request within one hour. Google will then use commercially reasonable efforts to fix the Severe Problem and will provide daily status reports to Customer (upon request by Customer).
(d) If the request is a Minor Problem. Google will attempt to respond to the request within one business day. Google will then use commercially reasonable efforts to fix the Minor Problem and will provide weekly status reports to Customer (upon request by Customer).
(e) If the request is a Consulting Request. Google will attempt to respond to the request within ten business days. Should Customer and Google agree to have Google take further action pursuant to the Consulting Request, Customer and Google will negotiate a separate agreement setting forth the terms and conditions for Google’s performance of such further action. All time spent by Google in responding to a Consulting Request will be billed to the Customer at Google’s then applicable consulting rates and charges. ***** Confidential treatment has been requested for certain portions of this document pursuant to an application for confidential treatment sent to the Securities and Exchange Commission.
Support Procedures. (a) All Problems reported by Customer Technical Support Personnel to Inktomi must be submitted via web site or email to the Support Address.
(b) If Customer believes it is reporting a Severe Problem, Customer will accompany its email request with a page via the Support Pager.
(c) Upon receiving a report from Customer, Inktomi will respond to the request and use reasonable commercial efforts to provide a Fix as described in the support table set forth below.
(d) Inktomi will use commercially reasonable efforts to inform Customer Technical Support Personnel of Fixes.
Support Procedures a. The support procedures will begin with a formal meeting between the teacher and the principal. During this meeting, the principal will present a plan of support which will convey to the teacher, in writing the specific behaviors that do not meet the Iowa Teaching Standards, actions the teacher should complete for the purpose of improving performance identified as unsatisfactory, a timeline for completion of those actions, and any additional supports the principal or district may provide.
b. At the request of the teacher a mentor(s) shall be provided. Participation as a mentor shall be voluntary. The principal and the teacher shall mutually select the mentor(s).
c. The role of the mentor(s) is to use data and information provided by the principal and the teacher to assist in developing a planned approach to help the teacher meet the Iowa Teaching Standards. Strict confidentiality will be maintained by the mentor(s). Observations and comments made by the mentor(s) are not reported to the principal, and do not become part of the teacher’s evaluation. The support provided is targeted solely at helping the teacher improve his or her performance in relation to the Iowa Teaching Standards.
d. After the Support Plan has been completed, or upon receipt of a written request from a teacher to discontinue the process, the principal shall make one of the following recommendations.
1. Concern resolved.
2. Concern not resolved, the teacher will be placed on an intensive assistance plan for a period no less than 2 months and no longer than 6 months.
e. The teacher may have a representative present at any meeting involving the performance review or other evaluation.
Support Procedures. A. Support Procedures.
(i) All Problems, Severe Problems, and Catastrophic Problems reported by either party must be submitted to the other party, as appropriate, via the technical support telephone number, via email or pager to the contact information set forth in the Support Table, and each such Problem, Severe Problem, and Catastrophic Problem will be given a unique reference number by the receiving party.
(ii) The responsible party shall inform the other party’s technical support personnel of ongoing efforts to provide a Problem Resolution concerning Problems, Severe Problems, and Catastrophic Problems at least once per day, or more frequently if such is provided for in the Support Table until such Problem Resolution is complete. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
(iii) In the event that there is a Minor Problem, Problem, Severe Problem or Catastrophic Problem during Non-Peak Hours, the reporting party shall contact the other party’s NOC via customer support pager at the email pager address provided herein for such purpose.
Support Procedures. 2.1. GMACI will designate persons on its technical support staff who will be authorized to contact AmTrust under this Work Statement and will provide AmTrust with the names and phone numbers of authorized persons and their successors (“GMACI Technical Support Contacts”). GMACI will only designate qualified IT personnel as GMACI Technical Support Contacts. GMACI Technical Support Contacts should be knowledgeable about the Software Deliverable and GMACI’s technical environment on which the Software Deliverable is being operated, in order to help resolve the issue being reported. GMACI Technical Support Contact should have baseline information regarding the issue being reported and an ability to assist AmTrust in diagnosis and triaging of the issue.
Support Procedures o All Problems reported by Powerize Technical Support Personnel to Inktomi must be submitted via web site or email to the Support Address. o If Powerize believes it is reporting a Severe Problem, Powerize will accompany its email request with a page via the Support Pager.
Support Procedures. After assigning a Severity Category to a Defect, in accordance with Section 5(a) of this Exhibit “B”, Ehave will determine the escalation procedure to be followed, in accordance with the following:
(i) Level 0:
(ii) Level 1:
(iii) Level 2:
(iv) Level 3:
26. EXHIBIT “C” SERVICE LEVEL OBJECTIVES
Support Procedures. To be eligible for the Online Technical Support:
(a) the Subscription Type which the Customer currently subscribes for is eligible for Online Technical Support; and
(b) the Customer and its Authorised Users must comply with all support procedures or directions which Deputy may have from time to time.
Support Procedures a) The support procedures will begin with a formal meeting between the evaluator and the teacher. During this meeting, the evaluator will convey to the teacher, in writing, the specific behaviors that do not meet the Iowa Teaching Standards and will review documentation supporting this conclusion. The evaluator will present to and discuss with the teacher the support plan which identifies actions for the teacher to complete for the purpose of improving performance identified as unsatisfactory.
b) The support plan shall include action steps, resources, and assessment procedures, as well as a timeline.
c) At the request of the teacher a mentor(s) shall be provided. Participation as a mentor shall be voluntary. The evaluator and the teacher shall mutually select the mentor(s).
d) The role of the mentor(s) is to use data and information provided by the evaluator and the teacher to assist in developing a planned approach to help the teacher meet the Iowa Teaching Standards. Strict confidentiality will be maintained by the mentor(s). Observations and comments made by the mentor(s) are not reported to the evaluator unless failure to do so would violate the mentor’s legal obligations. The mentor’s observations and/or comments do not become part of the teacher’s evaluation. The support provided is targeted solely at helping the teacher improve her or his performance in relation to the Iowa Teaching Standards.
e) The teacher and the mentor(s) may be provided release time during the regular school day to collaborate.
f) After the support plan has been completed, or upon receipt of a written request from a teacher to discontinue the process, the evaluator shall make one of the following recommendations:
1. Concern resolved, the teacher returns to the individual professional development plan.
2. Progress noted, a new support plan is developed.
3. Concern not resolved, a recommendation will be made to place the teacher on Intensive Assistance.
g) The evaluator shall share with the teacher the completed Support Plan Summary including the information and evidence used to make this recommendation. The teacher’s signature does not necessarily indicate agreement. The teacher has the right to respond to the recommendations in writing. Level 3: Intensive Assistance Intensive Assistance is required by state law and is not subject to either bargaining or grievance procedures.
Support Procedures. T. Service incidents requiring assistance must be reported to the Service Center, by the Points of Contact, to the phone number, e-mail or website provided below. The Service Center is staffed to provide support during County’s normal business hours of 8:30 a.m. to 5:00 p.m., EST, Monday through Friday, excluding holidays. The Service Center can receive calls to report I.T. Service outages 24 hours a day, 7 days a week. Outages are defined as unexpected service downtime or error messages. Depending on severity, outage reports received outside of County’s normal business hours may not be responded to until the resumption of County’s normal business hours. Service Center Phone Number 000-000-0000 Service Center Email Address xxxxxxxxxxxxx@xxxxxx.xxx Service Center Website xxxxx://xx.xxxxxx.xxx There is no cost to Public Body for this service. Public Body will receive 50% of Net Enhanced Access Fees collected from Online Payments , Over The Counter Payments and/or Pay Local Taxes. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. The Court and its Funding Unit or Units are responsible for agreeing upon the final allocation of any fees shared under this plan. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: • County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the xxx.X0Xxxxxx.xxx website.
