Common use of Quality Assurance and Service Evaluation Clause in Contracts

Quality Assurance and Service Evaluation. The Contractor shall develop and have available an evaluation system to review services. The evaluation system must have both a Quality Assurance and a Quality Improvement component, and both must include objective measures. The objective measures at a minimum will include performance indicators, by acuity, that include the number of new jobs; job loss and reasons for job loss; the percentage employed earning minimum wage or better; and the average number of hours worked. The Contractor’s service evaluation system shall serve as the method to demonstrate to the County that they continue to be a qualified provider. A copy of such evaluation system shall be provided upon request to County for review and approval.