Common use of Quality of Services Clause in Contracts

Quality of Services. The Customer acknowledges that, save as otherwise agreed in a Product Agreement (or Purchase Order), Arrow provides the Services (including any Equipment) on a resale basis. Arrow’s role is to use its reasonable efforts to manage the provision of the Services in its capacity as a telecommunication service provider acting as a reseller and not to manage or run a network or other Service Infrastructure (which is the relevant Infrastructure Provider’s responsibility). The Customer acknowledges that the Services are provided on an “as is” basis and that it is not possible to offer fault or interruption-free Services. Arrow will use its reasonable endeavours to keep and maintain complete and accurate records of data to ensure accurate billing and to operate a helpdesk.

Appears in 10 contracts

Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions

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