Rapid Resolution Response. Xxxxx will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Xxxxx does not respond to a live-call, Client may leave a voice or email message. Xxxxx Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Appears in 4 contracts
Samples: Marco’s Standard Managed It Product Agreement, Standard Managed It Product Agreement, 24x7 Managed It Agreement
Rapid Resolution Response. Xxxxx will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Xxxxx does not respond to a live-call, Client may leave a voice or email message. Xxxxx Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Appears in 2 contracts
Samples: Marco’s Cloud Voice Product Agreement, Marco's Managed Wan Agreement
