Reaction time. The reaction time covers the period during which the supplier must begin to analyze and remedy an incident from the time the incident report has been received. The reaction time depends on the priority assigned to an incident and shall be agreed in the contract. The parties shall jointly agree the assignment of the appropriate priority on the basis of the technical and economic needs of the customer.
Appears in 4 contracts
Samples: It Works and Maintenance Contracts, General Terms and Conditions for It Works Contracts, It Works and Maintenance Contracts
