Read-Only Users Support. When Customer is a Provider (using Snowflake’s data-sharing functionality to share its Customer Data) to Read-only Users, such Read-only Users shall not be desigated as Customer Contacts and any Support Cases related to the Provider or its Read-only Users shall be submitted solely by Provider’s other Customer Contacts.
Appears in 3 contracts
Samples: Master Agreement, Support Policy and Service Level Agreement, Support Policy and Service Level Agreement
Read-Only Users Support. When Customer is a Provider (using Snowflake’s data-sharing functionality to share its Customer Data) to Read-only Users, such Read-only Users shall not be desigated designated as Customer Contacts and any Support Cases related to the Provider or its Read-only Users shall be submitted solely by Provider’s other Customer Contacts.
Appears in 2 contracts
Samples: Snowflake Reseller Public Sector Access Terms, Support Policy and Service Level Agreement
