Common use of Recovery Services Clause in Contracts

Recovery Services. At all times during the Term, Contractor shall maintain written plans and procedures designed to prevent the introduction of Malicious Code into AOC’s or Customers’ environment or any System used to provide the Services, which such measures shall include plans to notify and update AOC and Customers of such introduction and to mitigate the effects thereof. Contractor shall notify AOC and Customers expeditiously of any Malicious Code in any such environment or System of which it becomes aware and mitigate the effects in accordance with such written plans and procedures. Without limiting Contractor’s other obligations under this Agreement, in the event Malicious Code is found in Software or Systems managed or supported by Contractor or used by Contractor to provide the Services, Contractor shall, except as expressly set forth below, at no additional charge to AOC and Customers, eliminate or permanently quarantine such Malicious Code and reduce the effects of such Malicious Code and, if the Malicious Code causes a loss of operational efficiency or loss of data, mitigate such losses and restore such data with generally accepted data restoration techniques (“Malicious Code Recovery Services”). Contractor shall provide all Malicious Code Recovery Services at no additional Charge. The Parties anticipate that Malicious Code Recovery Services requested by AOC or Customers shall be provided by Contractor without adversely affecting Contractor’s ability to meet its performance obligations.

Recovery Services. At all times during the Term, Contractor shall maintain written plans and procedures designed to prevent the introduction of Malicious Code into AOCOCA’s or Customers’ environment or any System used to provide the Services, which such measures shall include plans to notify and update AOC OCA and Customers of such introduction and to mitigate the effects thereof. Contractor shall notify AOC OCA and Customers expeditiously of any Malicious Code in any such environment or System of which it becomes aware and mitigate the effects in accordance with such written plans and procedures. Without limiting Contractor’s other obligations under this Agreement, in the event Malicious Code is found in Software or Systems managed or supported by Contractor or used by Contractor to provide the Services, Contractor shall, except as expressly set forth below, at no additional charge to AOC and OCA or Customers, eliminate or permanently quarantine such Malicious Code and reduce the effects of such Malicious Code and, if the Malicious Code causes a loss of operational efficiency or loss of data, mitigate such losses and restore such data with generally accepted data restoration techniques (“Malicious Code Recovery Services”). Contractor shall provide all Malicious Code Recovery Services at no additional Charge. The Parties anticipate that Malicious Code Recovery Services requested by AOC OCA or Customers shall be provided by Contractor without adversely affecting Contractor’s ability to meet its performance obligations.

Recovery Services. At all times during the Term, Contractor shall maintain written plans and procedures designed to prevent the introduction of Malicious Code into AOCOCA’s or Customers’ environment or any System used to provide the Services, which such measures shall include plans to notify and update AOC OCA and Customers of such introduction and to mitigate the effects thereof. Contractor shall notify AOC OCA and Customers expeditiously of any Malicious Code in any such environment or System of which it becomes aware and mitigate the effects in accordance with such written plans and procedures. Without limiting Contractor’s other obligations under this Agreement, in the event Malicious Code is found in Software or Systems managed or supported by Contractor or used by Contractor to provide the Services, Contractor shall, except as expressly set forth below, at no additional charge to AOC OCA and Customers, eliminate or permanently quarantine such Malicious Code and reduce the effects of such Malicious Code and, if the Malicious Code causes a loss of operational efficiency or loss of data, mitigate such losses and restore such data with generally accepted data restoration techniques (“Malicious Code Recovery Services”). Contractor shall provide all Malicious Code Recovery Services at no additional Charge. The Parties anticipate that Malicious Code Recovery Services requested by AOC OCA or Customers shall be provided by Contractor without adversely affecting Contractor’s ability to meet its performance obligations.