Common use of Referral to Village Clause in Contracts

Referral to Village. If the Contractor is unable to resolve a complaint in a manner satisfactory to both the Contractor and the Residential Customer, then the Contractor, within forty-eight (48) hours after receipt of such complaint, shall deliver notice of such complaint to the Village, which notice shall include the name and address of the Residential Customer, the date and hour the complaint was received, the nature of the complaint, and the Contractor’s response to the complaint. The Village shall arbitrate each such complaint, and the Village’s decision concerning each such complaint shall be final and binding on the Contractor and the Residential Customer.

Referral to Village. If the Contractor is unable to resolve a complaint in a manner satisfactory to both the Contractor and the Residential Customer, then the Contractor, within forty-forty- eight (48) hours after receipt of such complaint, shall deliver notice of such complaint to the VillageVillage Administrator or his/her designee, which notice shall include the name and address of the Residential Customer, the date and hour the complaint was received, the nature of the complaint, and the Contractor’s response to the complaint. The Village Administrator or his or her designee shall arbitrate each such complaint, and the VillageVillage Administrator’s or his or her designee’s decision concerning each such complaint shall be final and binding on the Contractor and the Residential Customer.

Referral to Village. If the Contractor is unable to resolve a complaint in a manner satisfactory to both the Contractor and the Residential Customer, then the Contractor, within forty-forty- eight (48) hours after receipt of such complaint, shall deliver notice of such complaint to the VillageVillage Clerk, which notice shall include the name and address of the Residential Customer, the date and hour the complaint was received, the nature of the complaint, and the Contractor’s response to the complaint. The If requested by Contractor, the Village Manager or his or her designee shall arbitrate each such complaint, and the Villagedecision of the Village Manager or the Manager’s decision designee concerning each such complaint shall be final and binding on the Contractor and the Residential Customer. If the Contractor elects not to have the Village Manager or the Manager’s designee arbitrate the dispute, the Village may address any Contractor noncompliance associated with such complaint(s) pursuant to Section 10.1(b).