Refund Claim. If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, contact DEXSTA at 000-000-0000 or xxxxxxxxxxxxxx@xxxxxx.xxx. You must contact the Credit Union within forty (40) calendar days of the date the Credit Union mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. The Credit Union may extend the time period as deemed necessary. The claim must include: i. A description of why you have suffered a loss (i.e. you think the amount withdrawn was incorrect); ii. An estimate of the amount of your loss; iii. An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and iv. A copy of the substitute check and/or identifying information (i.e. the check number, name of the person to whom the check was written, the amount of the check, etc.) to help the Credit Union identify the substitute check.
Appears in 6 contracts
Samples: Membership Agreement, Business Membership and Account Agreement, Business Membership and Account Agreement
