Common use of Refused and Refunded Transactions Clause in Contracts

Refused and Refunded Transactions. When you send money, the recipient is not required to accept it. You agree that you will not hold PayPal or us liable for any damages resulting from a recipient's decision not to accept a payment made through the service. We will return any unclaimed, refunded, or denied payment to your account within 30 Days of the date you initiate payment. If a payment is unclaimed, denied, or refunded for any reason, we will return the money to your account. You agree to notify us immediately if you believe your user name, password, or PIN has become known or an unauthorized transaction has occurred involving your account, and/or if your registered device is lost, misplaced, otherwise not in your possession, or stolen. Contacting us by phone is the best way of keeping your possible losses to a minimum. Please call us immediately. You may also send a message via a secure message by logging into Internet banking. You must include the following information: your name and account number; a description of the error, loss, and/or EFT that you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and the dollar amount of the suspected error or unauthorized EFT. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We must hear from you no later than 60 days after the date we send the first statement on which the problem or error appeared.