Common use of Relations with Customers Clause in Contracts

Relations with Customers. 3.6.1 The Licensee shall at all times comply with each of the conditions specified in this Section and shall promptly notify the TRC if at any time it is not in compliance with those conditions, except to the extent the TRC exempts the Licensee from some of the requirements of this Section. 3.6.2 The Licensee shall not be required to enter into a written contract with its Customer for Pre-Paid Telecom Card Service. 3.6.3 The Licensee shall at all times comply with the following billing requirements: a) Billing Increments shall be defined and disclosed in the Licensee’s published tariffs or price list on file with the TRC and on any display at the point of sale as well as on any Pre-paid Telecom Card, or on any Pre-paid Telecom Card packaging. b) A Pre-paid Telecom Service Account may be decreased only during the actual time a circuit is open. Station busy signals and unanswered calls shall not be considered open circuits and shall not be charged against the account. c) Licensees may not reduce the value of a Pre-paid Telecom Service Account by more than the Licensee’s published tariffs or price list on file with the TRC plus any surcharges, fees and taxes disclosed at the time of purchase, d) A Pre-paid Telecom Service Account may be recharged by the Customer at a rate different from the original rate or the last recharge rate as long as the new rate and any surcharges conform with the Licensee’s published tariff or price list on file with the TRC at the time of recharge. The Customer must be informed of the rates at the time of recharge.

Relations with Customers. 3.6.1 The Licensee shall at all times comply with each of the conditions specified in this Section and shall promptly notify the TRC if at any time it is not in compliance with those conditions, except to the extent the TRC exempts the Licensee from some of the requirements of this Section. 3.6.2 The Licensee shall not be required to enter into a written contract with its Customer for Pre-Paid Telecom Card Service. 3.6.3 The Licensee shall at all times comply with the following billing requirements: a) Billing Increments shall be defined and disclosed in the Licensee’s published tariffs or price list on file with the TRC and on any display at the point of sale as well as on any Pre-paid Telecom Card, or on any Pre-paid Telecom Card packaging. b) A Pre-paid Telecom Card Service Account may be decreased only during the actual time a circuit is open. Station busy signals and unanswered calls shall not be considered open circuits and shall not be charged against the account. c) Licensees may not reduce the value of a Pre-paid Telecom Service Account by more than the Licensee’s published tariffs or price list on file with the TRC plus any surcharges, fees and taxes disclosed at the time of purchase, d) A Pre-paid Telecom Service Account may be recharged by the Customer at a rate different from the original rate or the last recharge rate as long as the new rate and any surcharges conform with the Licensee’s published tariff or price list on file with the TRC at the time of recharge. The Customer must be informed of the rates at the time of recharge.