Relationship Manager. Contractor shall appoint a qualified member of its staff to act as a dedicated manager of Contractor’s relationship with State (the "Contractor Relationship Manager"), whose duties shall be to act as primary liaison between Contractor and State for all matters relating to Contractor’s performance, and the performance of all Contractor Solution Partners, under this Agreement, who shall have sufficient authority to grant or communicate the granting of all necessary approvals and who shall: (a) have overall managerial responsibility for the responsibilities of Contractor and all Contractor Solution Partners under this Agreement; (b) have direct access to the key decision makers of Contractor and all Contractor Solution Partners; and (c) be able to call upon the experience, expertise and resources of Contractor and each Contractor Solution Partner as needed to properly, efficiently and timely perform their duties under this Agreement. The Contractor Relationship Manager shall be a resource in addition to any Project Manager or project management established under any Solution Order or Services Order. State may, at its option, designate one or more individuals who shall use reasonable efforts to facilitate Contractor in carrying out an efficient delivery of Services (“State Relationship Managers”). Both parties shall notify the other party of a change in the identity of their respective Relationship Managers.
Appears in 5 contracts
Samples: Master Solution Purchase and Services Agreement, Master Solution Purchase and Services Agreement, Master Solution Purchase and Services Agreement
