Remedial Services. The Supplier will use reasonable endeavours to remedy Defects by - delivering a new Release or - providing the Customer with a suitable Workaround. The Reaction Time is set out in the Annex and depends on the Severity Level of the Defect. Critical and Major Defects usually are remedied with the next Major, Minor, or Patch Release. Minor Defects usually are remedied with the next Major or Minor Release.
Appears in 8 contracts
Samples: License and Maintenance Agreement, License and Maintenance Agreement, License and Maintenance Agreement
Remedial Services. The Supplier will use reasonable endeavours to remedy Defects by - delivering a new Release or - providing the Customer with a suitable Workaround. The Reaction Time is set out in the Annex and depends on the Severity Level of the Defect. Critical and Major Defects usually are remedied with the next Major, Minor, or Patch Release. Minor Defects usually are remedied with the next Major or Minor Release.
Appears in 1 contract
Samples: License and Maintenance Agreement