Common use of Remedial Services Clause in Contracts

Remedial Services. The Supplier will use reasonable endeavours to remedy Defects by - delivering a new Release or - providing the Customer with a suitable Workaround. The Reaction Time is set out in the Annex and depends on the Severity Level of the Defect. Critical and Major Defects usually are remedied with the next Major, Minor, or Patch Release. Minor Defects usually are remedied with the next Major or Minor Release.

Remedial Services. The Supplier will use reasonable endeavours to remedy Defects by - delivering a new Release or - providing the Customer with a suitable Workaround. The Reaction Time is set out in the Annex and depends on the Severity Level of the Defect. Critical and Major Defects usually are remedied with the next Major, Minor, or Patch Release. Minor Defects usually are remedied with the next Major or Minor Release.