Common use of Remote Services Clause in Contracts

Remote Services. (a) S&SC will ensure that the Remote Services achieve a monthly uptime percentage of at least 99.9% (the “Service Level”), where such uptime is calculated as the total number of minutes in a calendar month minus the number of minutes of unavailability suffered in a calendar month, as such unavailability is limited in subsection (b), divided by the total number of minutes in the calendar month. If the Service Level is not met during any calendar month, then Customer, as its exclusive remedy, may, upon written request to S&SC in accordance with subsection (c) (a “Service Level Claim”), request a service credit calculated as follows: Service Level Service Credit