Common use of REPAIR PROCEDURES Clause in Contracts

REPAIR PROCEDURES. 7.1 AT&T ARKANSAS agrees to the following: 7.1.1 The AT&T ARKANSAS LOC will be on-line and operational twenty-four (24) hours per day, seven (7) days per week. CLEC will provide a single point of contact (SPOC) for all of CLEC’s maintenance applicable to this Agreement (via an 800 number) 24 hours per day, seven (7) days a week. 7.1.2 While in manual mode operation, AT&T ARKANSAS will provide CLEC "estimated time to restore." Upon request, AT&T ARKANSAS’ LOC will provide CLEC status of missed repair commitments. When the trouble ticket commitment time occurs and the trouble ticket has not been closed, additional status will be provided at the CLEC’s request. The original trouble commitment will not be changed due to possible loss of priority for that customer. All missed appointments (e.g., vendor meets) will be handled in the same way. See Attachment 27 OSS for any electronic processing. The status of all other tickets will be given to the CLEC CNSC through the fax of a daily log (faxed the next morning to CLEC CNSC by 8 a.m. Central Time Zone) or another agreed upon method and will include all “closed tickets” from the previous day (including No Access and closed troubles). 7.1.3 Notice of emergency network outages, as defined in this Attachment, will be provided to the CLEC CNMC within one (1) hour. 7.1.4 Performance measurements will be measured and reported to CLEC. The CLEC may request service improvement meetings with AT&T ARKANSAS if the quality of service provided to CLEC customers based on these measurements is less that that provided to AT&T ARKANSAS’ customers. See Attachment 17 Performance Measurements. 7.1.5 For purposes of this Section, a Resale service is considered restored or a trouble resolved when the quality of a Resale service is equal to that provided before the outage or the trouble occurred.

REPAIR PROCEDURES. 7.1 AT&T ARKANSAS agrees to the following: 7.1.1 The AT&T ARKANSAS LOC will be on-line and operational twenty-four (24) hours per day, seven (7) days per week. CLEC will provide a single point of contact (SPOC) for all of CLEC’s maintenance applicable to this Agreement (via an 800 number) 24 hours per day, seven (7) days a week. 7.1.2 While in manual mode operation, AT&T ARKANSAS will provide CLEC "estimated time to restore." Upon request, AT&T ARKANSAS’ AT&T’s LOC will provide CLEC status of missed repair commitments. When the trouble ticket commitment time occurs and the trouble ticket has not been closed, additional status will be provided at the CLEC’s request. The original trouble commitment will not be changed due to possible loss of priority for that customerEnd User. All missed appointments (e.g., vendor meets) will be handled in the same way. See Attachment 27 OSS for any electronic processing. The status of all other tickets will be given to the CLEC CNSC through the fax of a daily log (faxed the next morning to CLEC CNSC by 8 a.m. Central Time Zone) or another agreed upon method and will include all “closed tickets” from the previous day (including No Access and closed troubles). 7.1.3 Notice of emergency network outages, as defined in this Attachment, will be provided to the CLEC CNMC within one (1) hour. 7.1.4 Performance measurements will be measured and reported to CLEC. The CLEC may request service improvement meetings with AT&T ARKANSAS if the quality of service provided to CLEC customers End Users based on these measurements is less that that provided to AT&T ARKANSAS’ customersEnd Users. See Attachment 17 Performance Measurements. 7.1.5 For purposes of this Section, a Resale service is considered restored or a trouble resolved when the quality of a Resale service is equal to that provided before the outage or the trouble occurred.17