Common use of REPAIR – RESPONSE TIME Clause in Contracts

REPAIR – RESPONSE TIME. 5.1. Cincinnati Xxxx will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with Cincinnati Xxxx that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, Cincinnati Xxxx will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one (1) inoperable port will not exceed the monthly port charge for such inoperable port. The credit referred to herein shall be Cincinnati Xxxx’x entire liability and Customer’s exclusive remedy for any damages resulting from such inoperable port.

REPAIR – RESPONSE TIME. 5.1. Cincinnati Xxxx Bell will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with Cincinnati Xxxx Bell that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, Cincinnati Xxxx Bell will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one (1) inoperable port will not exceed the monthly port charge for such inoperable port. The credit referred to herein shall be Cincinnati Xxxx’x Bell’s entire liability and Customer’s exclusive remedy for any damages resulting from such inoperable port.