Common use of REPAIR – RESPONSE TIME Clause in Contracts

REPAIR – RESPONSE TIME. 5.1. Cincinnati Xxxx will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with Cincinnati Xxxx that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, Cincinnati Xxxx will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one (1) inoperable port will not exceed the monthly port charge for such inoperable port. The credit referred to herein shall be Cincinnati Xxxx’x entire liability and Customer’s exclusive remedy for any damages resulting from such inoperable port. 5.2. Performance Standards of the Ethernet Network are as follows: Mean time to respond at the port level: 30 minutes and Mean time to repair at the port level: 2 hours. Response Time shall mean that Cincinnati Xxxx is aware of the problem, and a ticket is opened either reactively or proactively and Cincinnati Xxxx is beginning to take action to resolve the issue.

REPAIR – RESPONSE TIME. 5.1. Cincinnati Xxxx Bell will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with Cincinnati Xxxx Bell that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, Cincinnati Xxxx Bell will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one (1) inoperable port will not exceed the monthly port charge for such inoperable port. The credit referred to herein shall be Cincinnati Xxxx’x Bell’s entire liability and Customer’s exclusive remedy for any damages resulting from such inoperable port. 5.2. Performance Standards of the Ethernet Network are as follows: Mean time to respond at the port level: 30 minutes and Mean time to repair at the port level: 2 hours. Response Time shall mean that Cincinnati Xxxx Bell is aware of the problem, and a ticket is opened either reactively or proactively and Cincinnati Xxxx Bell is beginning to take action to resolve the issue.