Common use of REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS Clause in Contracts

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and in all other respects reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which will 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement, 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “‘repair” ’ and “‘repairs” ’ includes any work necessary to put the house into a state which is Is wind and watertight, habitable and and, in all respects respects, reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and and, in all other respects respects, reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and and, in all respects other respects, reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. We will repair any damage to boundary walls and fences within a reasonable period if the damage significantly affects your use of the common parts of your house or if it poses a danger to any user. During the course of the tenancy, we will carry out inspections, at reasonable intervals, of the common parts. 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,, addition or provision of insulation, ventilation or heating systems) within a reasonable time so that that feature is not a cause of the condensation dampness. 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects. 5.8 We will keep in repair the structure and exterior of the house including: • Drains, gutters and external pipes (this does not include the clearance of blockages caused by the tenant’s negligence); • The roof; • Outside walls, outside doors, window xxxxx, window catches, sash cords and window frames, including external painting and decoration; • Internal walls, floors and ceilings, doors, door frames, and internal staircases and landings (but not including chimney sweeping); • Pathways, steps or other means of access; • Plasterwork; • Integral garages and stores; • Boundary walls and fences. We will keep in repair and in proper working order any installations we have provided for space heating, water heating and sanitation and for the supply of water, gas and electricity including: • Basins, sinks, baths, toilets, flushing systems and waste pipes, showers, water tanks. • Electric wiring, fireplaces, fitted fires and central heating installations, door entry systems, and extractor fans. • Installations include those which we own or lease which directly or indirectly serve the house. We will not, however, be responsible for repair of any fixtures and fittings not belonging to us which make use of gas, electricity or water. Neither will we be responsible for the repair or maintenance of anything installed by you or belonging to you which you would be entitled to remove from the house at the end of the tenancy unless we have specifically agreed. • We will inspect annually any gas installations in the house provided by us. We will provide you with a copy of the inspection report within 28 days of the inspection. If the inspection reveals the need for repair or replacement of any such installation, we will do so within a reasonable period. We will give you a copy of the current gas safety inspection record card before the beginning of the tenancy. • If your house is served by a communal television or communications aerial provided by us, we will take reasonable steps to repair any defect within a reasonable period. Where repairs or maintenance have to be done, we will make reasonable efforts to minimise disruption to you. 5.9 We will take all reasonable steps, together with any other joint owners of the water supply installations, to comply with the Water Bye-Laws in force in your area. The Bye-Laws, among other things specify that: • all storage cisterns must be properly installed having regard to the need for prevention of waste and contamination and insulation against frost; • the stopcocks and servicing valves must be placed so that they can be readily examined, maintained and operated with reasonable practicability; • the water pipes, both inside and outside the house, must be effectively protected against freezing and damage from other causes. The tenant will take reasonable care to ensure that water pipes do not freeze in the event of being absent from the property, the Association should be informed and the tenant should ensure that the internal water supply is turned off and pipes, tanks etc are drained. 5.10 Nothing contained in this Agreement makes us responsible for repairing damage caused wilfully, negligently or accidentally by you, anyone living with you or an invited visitor to your house. If we decide to carry out the work, you must pay us for the cost of the repair. This paragraph does not apply to damage caused by: • fair wear and tear; • vandals (provided that you have reported the damage to the police and us as soon as the damage is discovered). 5.11 We will carry out necessary repairs due to fire, flood or Act of God, within a reasonable time or offer equivalent permanent re-housing as soon as such a house becomes available. Until that time, we will try to help you to get temporary accommodation if the house is uninhabitable. 5.12 We have the right to come into your house to inspect it and its fixtures and fittings or carry out repairs to it, or adjoining property, during reasonable times of the day. We will give you at least 24 hours’ notice in writing. We have the right of access to your house in order to lay wires, cables and pipes for the purposes of telecommunications, water, gas and electricity, providing we give you reasonable notice in writing. We have the right of access to the common parts at any reasonable time. If you refuse us entry, we will have the right to make forcible entry provided we have given you every reasonable opportunity to let us in voluntarily. If we have to make forcible entry, in this situation, you are liable for the costs of any damage reasonably caused. In an emergency, we have the right to make forcible entry to your house without notice. 5.13 If we know that any house or flat adjoining your house, which we own, is likely to remain unoccupied for longer than four weeks, we will take all reasonable steps to avoid damage or danger to you or your property arising from that house or flat being unoccupied. • to seeing that its doors and windows are properly secured; • to seeing that the water, gas and electricity supplies to the house or flat are turned off where possible. 5.14 If we cause damage to the house or your property in connection with inspections, repairs or improvements or entry,we will reinstate the damage or compensate you for your losses. We have a right to require you to move temporarily to suitable alternative accommodation if this is necessary for the repairs to be done. If you are moved temporarily, we will reimburse you for any extra expenses you have as a result. You will be charged rent during this period but no more than you normally pay. 5.15 Our duties to repair contained in this part of the Agreement continue until this Agreement comes to an end.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “‘repair” ’ and “‘repairs” includes ’ include any work necessary to put the house into a state which is wind and watertight, habitable and and, in all respects other respects, reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your the house to ensure that it is wind and watertight, habitable and and, in all other respects respects, reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and and, in all respects other respects, reasonably fit for human habitation. We will carry out all such repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality appropriate material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your the house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. See paragraph 5.5. We will repair any damage to boundary walls and fences within a reasonable period if the damage significantly affects your use of the common parts of the house or if it poses a danger to any user. During the course of the tenancy, we will carry out inspections, at reasonable intervals, of the common parts. 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement, 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 5.1. In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 5.2. Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and in all other respects reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 5.3. During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 5.4. We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. We will repair any damage to boundary walls and fences within a reasonable period if the damage significantly affects your use of the common parts of your house or if it poses a danger to any user. 5.5 5.5. If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 5.6. Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,addition or provision of insulation, ventilation or heating systems) within a reasonable time so that that feature is not a cause of the condensation dampness. 5.7 5.7. Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects. 5.8. We will: • keep in repair the structure and exterior of the house; • keep in repair and in proper working order, any installations in the house provided by us for: o the supply of water, gas and electricity: o sanitation (for example basins, sinks, baths, showers, toilets); o hot water heating; o space heating (for example central heating) including fireplaces, flues and chimneys. • Installations include those which we own or lease which directly or indirectly serve the house. We will not however be responsible for repair of any fixtures and fittings not belonging to us which make use of gas, electricity or water. Neither will we be responsible for the repair or maintenance of anything installed by you or belonging to you which you would be entitled to remove from the house at the end of the tenancy unless we have specifically agreed. • Our contractor will inspect annually any gas installations in the house provided by us. Our contractor will provide you with a copy of the inspection report within 28 days of the inspection. . If the inspection reveals the need for repair or replacement of any such installation, we will do so within a reasonable period. We will give you a copy of the current inspection record before the beginning of the tenancy; • If your house is served by a communal television or communications aerial provided by us, we will take reasonable steps to repair any defect within a reasonable period. Where repairs or maintenance have to be done, we will make reasonable efforts to minimise disruption to you. 5.9. We will take all reasonable steps, together with any other joint owners of the water supply installations, to comply with the Water Bye-Laws in force in your area. The Bye-Laws, among other things, specify that: • all storage cisterns must be properly installed having regard to the need for prevention of waste and contamination and insulation against frost; • the stopcocks and servicing valves must be placed so that they can be readily examined, maintained and operated with reasonable practicability; • the water pipes, both inside and outside the house, must be effectively protected against freezing and damage from other causes. We will inspect the installations for the storage and supply of water we are responsible for at the beginning of the tenancy. 5.10. Nothing contained in this Agreement makes us responsible for repairing damage caused willfully, accidentally or negligently by you, anyone living with you or an invited visitor to your house. If we decide to carry out the work you must pay us for the cost of the repair. This paragraph does not apply to damage caused by: • fair wear and tear; • vandals (provided that you have reported the damage to the police and us as soon as the damage is discovered). 5.11. We will carry out necessary repairs due to fire, flood or Act of God, within a reasonable time or offer equivalent permanent rehousing as soon as such a house becomes available. Until that time, we will try to help you to get temporary accommodation if the house is uninhabitable. 5.12. We have the right to come into your house to inspect it and its fixtures and fittings or carry out repairs to it, or adjoining property, during reasonable times of the day. We will give you at least 24 hours’ notice in writing. We have the right of access to your house in order to lay wires, cables and pipes for the purposes of telecommunications, water, gas, electricity, providing we give you reasonable notice in writing. We have the right of access to the common parts at any reasonable time. If you refuse us entry, we will have the right to make forcible entry provided we have given you every reasonable opportunity to let us in voluntarily. If we have to make forcible entry, in this situation, you are liable for the costs of any damage reasonably caused. In an emergency, we have the right to make forcible entry to your house without notice. 5.13. If we know that any house or flat adjoining your house, which we own, is likely to remain unoccupied for longer than four weeks, we will take reasonable steps to avoid damage or danger to you or your property arising from that house or flat being unoccupied. These steps may include, but are not limited to the following: • to seeing that its doors and windows are properly secured; • to seeing that the water, gas and electricity supplies to the house or flat are turned off where possible. 5.14. If we cause damage to the house or your property in connection with inspections, repairs or improvements or entry, we will reinstate the damage or compensate you for your losses. We have a right to require you to move temporarily to suitable alternative accommodation if this is necessary for the repairs to be done. If you are moved temporarily, we will reimburse you for any extra expenses you have as a result. You will be charge rent during this period but no more than you normally pay. 5.15. Our duties to repair contained in this part of the Agreement continue until this Agreement comes to an end. 5.16. You must report to us, as soon as reasonably possible, any damage to the house, the common parts or loss or damage to our property. You can do this in person or by telephone. You can arrange for someone else to do this on your behalf. We operate an emergency telephone service outside office hours. 5.17. You are responsible for taking reasonable care of the house. This responsibility includes carrying out minor repairs and internal decoration as detailed in the Tenants Handbook. It also includes keeping the house in a reasonable state of cleanliness. However, you are not responsible for carrying out repairs which are due to fair wear and tear. 5.18. You have a right to have certain small repairs carried out within fixed time limits and instruct contractors specified by us if they are not done within those time limits. You may also have a right to compensation in the case of delay. We will tell you when you report the need for a repair whether that repair is one covered by this scheme. 5.19. If we have failed to carry out repairs that we should under this Agreement, you have the right to carry out the repairs yourself and deduct the reasonable cost of doing so from your rent. However, you may only do so if: • you have notified us in writing about the need for the repairs; AND • we have not done those repairs within a reasonable period; AND • you have made a formal complaint under our complaints procedure (see paragraph 9.1); AND • you have finished the complaints procedure and you are still dissatisfied, OR 3 months have passed since you made the formal complaint under the complaints procedure. YOU ARE STRONGLY ADVISED TO TAKE LEGAL ADVICE BEFORE EXERCISING YOUR RIGHT UNDER THIS PARAGRAPH. YOUR HOME IS AT RISK IF YOU WRONGLY EXERCISE THIS RIGHT. All repair work instructed by you must be done by a reputable firm and must conform to all current legislation. 5.20. You are strongly recommended to insure your personal possessions against loss or damage caused by fire, flood, theft, accident etc. We can provide you with further information on the Scottish Federation of Housing Associations Diamond Insurance Scheme. Ask us for details or alternatively you can make your own arrangements to insure your personal possessions.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and in all other respects reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. During the course of the tenancy, we will carry out inspections, at reasonable intervals, of the common parts. 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,dampness. 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects. 5.8 We will keep in repair the structure and exterior of the house including: • Drains, gutters and external pipes (but not the clearance of blockages caused by the tenant’s actions); • The roof; • The outside walls, outside doors, window xxxxx, window catches, sash cords and window frames, including external decoration; • Internal walls, floors and ceilings, doors, door frames and internal staircases and landings (but not including painting and decoration); • Pathways, steps and means of access; • Plasterwork; • Integral garages and stores; • Boundary walls and fences but not dividing fences between gardens. 5.9 We will keep in repair and in proper working order, any installations in the house provided by us for space heating (for example central heating), including fireplaces, flues and chimneys, water heating and sanitation (for example basins, sinks, baths, showers, water tanks and toilets, flushing systems and waste pipes), but not including the periodic cleansing of such installations to control the presence of Legionella bacteria. 5.10 We will keep in repair and proper working order, pipes, cables and wires for the supply of water, gas and electricity, electrical wiring, door entry systems and extractor fans. 5.11 We will keep in repair installations including those which we own or lease which directly or indirectly serve the house. We will not however be responsible for repair of any fixtures and fittings not belonging to us which make use of gas, electricity or water. Neither will we be responsible for the repair or maintenance of anything installed by you or belonging to you which you would be entitled to remove from the house at the end of the tenancy unless we have specifically agreed that we will repair it. 5.12 We will inspect annually any gas installations in the house provided by us. We will provide you with a copy of the inspection report within 28 days of the inspection. If the inspection reveals the need for repair or replacement of any such installation, we will do so within a reasonable period. We will give you a copy of the current inspection record before the beginning of the tenancy. 5.13 If your house is served by a communal television or communications aerial provided by us, we will take reasonable steps to repair any defect within a reasonable period. Where repairs or maintenance have to be done, we will make reasonable efforts to minimise disruption to you. 5.14 Nothing contained in this Agreement makes us responsible for repairing or reinstating damage caused to the house, decoration, furniture, fixtures and/ or fittings by a third party (including, but not limited to any law enforcement authority or a representative of such an authority) in the course of carrying out an investigation into any conduct or matter that, if proven, would be a direct or indirect breach of any condition or term of this Agreement. In this case you will be responsible for the costs of carrying out repair or reinstatement of work. 5.15 Nothing contained in this Agreement makes us responsible for repairing damage caused wilfully, accidentally or negligently by you, anyone living with you or an invited visitor to your house. If we decide to carry out the work, you must pay us for the cost of the repair. This paragraph does not apply to damage caused by: • Fair wear and tear; • Vandals (provided that you have reported the damage to the police and us as soon as the damage is discovered). 5.16 We will carry out necessary repairs due to fire, flood or Act of God, within a reasonable time or offer equivalent permanent rehousing as soon as such a house becomes available. Until that time, we will try to help you to get temporary accommodation if the house is uninhabitable. 5.17 We have the right to come into your house to inspect it and its fixtures and fittings or carry out repairs to it, or adjoining property, during reasonable times of the day. We will give you at least 24 hours’ notice in writing. We have the right of access to your house in order to lay wires, cables and pipes for the purposes of telecommunications, water, gas, electricity, providing we give you reasonable notice in writing. We have the right of access to the common parts at any reasonable time. If you refuse us entry, we will have the right to make forcible entry provided we have given you every reasonable opportunity to let us in voluntarily. If we have to make forcible entry, in this situation, you are liable for the costs of any damage reasonably caused. In an emergency, we have the right to make forcible entry to your house without notice. 5.18 If we know that any house or flat adjoining your house, which we own, is likely to remain unoccupied for longer than four weeks, we will take reasonable steps to avoid damage or danger to you or your property arising from that house or flat being unoccupied. These steps may include, but are not limited to the following: • To seeing that its doors and windows are properly secured; • To seeing that the water, gas and electricity supplies to the house or flat are turned off where possible. 5.19 If we cause damage to the house or your property in connection with inspections, repairs or improvements or entry, we will reinstate the damage or compensate you for your losses. We have a right to require you to move temporarily to suitable alternative accommodation if this is necessary for the repairs to be done. If you are moved temporarily, we will reimburse you for any extra expenses you have as a result. You will be charged rent during this period but no more than you normally pay. 5.20 Our duties to repair contained in this part of the Agreement continue until this Agreement comes to an end. 5.21 You must report to us, as soon as reasonably possible, any damage to the house, the common parts or loss or damage to our property. You can do this in person or by telephone. You can arrange for someone else to do this on your behalf. We operate an emergency telephone service outside office hours. 5.22 You are responsible for taking reasonable care of the house. This responsibility includes carrying out minor repairs and internal decoration. You are not permitted to do anything which could prejudice the health and safety of the occupants or neighbours. It also includes keeping the house in a reasonable state of cleanliness. However, you are not responsible for carrying out repairs which are due to fair wear and tear. 5.23 You are responsible for damage to glass, sinks and sanitary xxxx, replacing lost or broken keys and any other costs incurred through forcing entry as a result of lost keys. 5.24 You are responsible for replacing batteries in smoke detectors and central heating thermostats. 5.25 You will take all reasonable steps to ensure that we are notified immediately of emergencies, including those involving the supply of water and ensure that, where necessary, access can be gained by our representatives immediately. 5.26 You will take reasonable care to ensure that water pipes do not freeze. In the event of being absent from the property you should ensure that the internal water supply is turned off and pipes and tanks are drained. 5.27 Further information about repairs and maintenance are included in our Tenant’s Handbook. 5.28 You have a right to have certain small repairs carried out within fixed time limits and instruct contractors specified by us if they are not done within those time limits. You may also have a right to compensation in the case of delay. We will tell you when you report the need for a repair whether that repair is one covered by this scheme. 5.29 We will maintain comprehensive buildings insurance. We are not responsible for the insurance of your contents and possessions. You are strongly recommended to insure your personal possessions against loss or damage caused by fire, flood, theft, accident etc. We can give you information about providers. Ask us for details.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and in all other respects reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. During the course of the tenancy, we will carry out inspections, at reasonable intervals, of the common parts. 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,dampness. 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects. 5.8 We will keep in repair the structure and exterior of the house including: • Drains, gutters and external pipes (but not the clearance of blockages caused by the tenant’s actions); • The roof; • The outside walls, outside doors, window xxxxx, window catches, sash cords and window frames, including external decoration; • Internal walls, floors and ceilings, doors, door frames and internal staircases and landings (but not including painting and decoration); • Pathways, steps and means of access; • Plasterwork; • Integral garages and stores; • Boundary walls and fences but not dividing fences between gardens. 5.9 We will keep in repair and in proper working order, any installations in the house provided by us for space heating (for example central heating), including fireplaces, flues and chimneys, water heating and sanitation (for example basins, sinks, baths, showers, water tanks and toilets, flushing systems and waste pipes), but not including the periodic cleansing of such installations to control the presence of Legionella bacteria. 5.10 We will keep in repair and proper working order, pipes, cables and wires for the supply of water, gas and electricity, electrical wiring, door entry systems and extractor fans. 5.11 We will keep in repair installations including those which we own or lease which directly or indirectly serve the house. We will not however be responsible for repair of any fixtures and fittings not belonging to us which make use of gas, electricity or water. Neither will we be responsible for the repair or maintenance of anything installed by you or belonging to you which you would be entitled to remove from the house at the end of the tenancy unless we have specifically agreed that we will repair it. 5.12 We will inspect annually any gas installations in the house provided by us. We will provide you with a copy of the inspection report within 28 days of the inspection. If the inspection reveals the need for repair or replacement of any such installation, we will do so within a reasonable period. We will give you a copy of the current inspection record before the beginning of the tenancy. 5.13 If your house is served by a communal television or communications aerial provided by us, we will take reasonable steps to repair any defect within a reasonable period. Where repairs or maintenance have to be done, we will make reasonable efforts to minimise disruption to you. 5.14 Nothing contained in this Agreement makes us responsible for repairing or reinstating damage caused to the house, decoration, furniture, fixtures and/ or fittings by a third party (including, but not limited to any law enforcement authority or a representative of such an authority) in the course of carrying out an investigation into any conduct or matter that, if proven, would be a direct or indirect breach of any condition or term of this Agreement. In this case you will be responsible for the costs of carrying out repair or reinstatement of work. 5.15 Nothing contained in this Agreement makes us responsible for repairing damage caused wilfully, accidentally or negligently by you, anyone living with you or an invited visitor to your house. If we decide to carry out the work, you must pay us for the cost of the repair. This paragraph does not apply to damage caused by: • Fair wear and tear; • Vandals (provided that you have reported the damage to the police and us as soon as the damage is discovered). 5.16 We will carry out necessary repairs due to fire, flood or Act of God, within a reasonable time or offer equivalent permanent rehousing as soon as such a house becomes available. Until that time, we will try to help you to get temporary accommodation if the house is uninhabitable. 5.17 We have the right to come into your house to inspect it and its fixtures and fittings or carry out repairs to it, or adjoining property, during reasonable times of the day. We will give you at least 24 hours’ notice in writing. We have the right of access to your house in order to lay wires, cables, pipes or other equipment for the purposes of telecommunications, water, gas, electricity or fire detection systems, providing we give you reasonable notice in writing. We have the right to access your house in order to undertake annual or other periodic testing of gas and electrical systems in order to meet our legal obligations, providing we give you reasonable notice in writing. We have the right of access to the common parts at any reasonable time. If you refuse us entry, we will have the right to make forcible entry provided we have given you every reasonable opportunity to let us in voluntarily. If we have to make forcible entry, in this situation, you are liable for the costs of any damage reasonably caused. In an emergency, we have the right to make forcible entry to your house without notice. 5.18 If we know that any house or flat adjoining your house, which we own, is likely to remain unoccupied for longer than four weeks, we will take reasonable steps to avoid damage or danger to you or your property arising from that house or flat being unoccupied. These steps may include, but are not limited to the following: • To seeing that its doors and windows are properly secured; • To seeing that the water, gas and electricity supplies to the house or flat are turned off where possible. 5.19 If we cause damage to the house or your property in connection with inspections, repairs or improvements or entry, we will reinstate the damage or compensate you for your losses. We have a right to require you to move temporarily to suitable alternative accommodation if this is necessary for the repairs to be done. If you are moved temporarily, we will reimburse you for any extra expenses you have as a result. You will be charged rent during this period but no more than you normally pay. 5.20 Our duties to repair contained in this part of the Agreement continue until this Agreement comes to an end. 5.21 You must report to us, as soon as reasonably possible, any damage to the house, the common parts or loss or damage to our property. You can do this in person or by telephone. You can arrange for someone else to do this on your behalf. We operate an emergency telephone service outside office hours. 5.22 You are responsible for taking reasonable care of the house. This responsibility includes carrying out minor repairs and internal decoration. You are not permitted to do anything which could prejudice the health and safety of the occupants or neighbours. It also includes keeping the house in a reasonable state of cleanliness. However, you are not responsible for carrying out repairs which are due to fair wear and tear. 5.23 You are responsible for damage to glass, sinks and sanitary ware, replacing lost or broken keys and any other costs incurred through forcing entry as a result of lost keys. 5.24 You are responsible for replacing batteries in smoke detectors and central heating thermostats. 5.25 You will take all reasonable steps to ensure that we are notified immediately of emergencies, including those involving the supply of water and ensure that, where necessary, access can be gained by our representatives immediately. 5.26 You will take reasonable care to ensure that water pipes do not freeze. In the event of being absent from the property you should ensure that the internal water supply is turned off and pipes and tanks are drained. 5.27 Further information about repairs and maintenance are included in our Tenant’s Handbook. 5.28 You have a right to have certain small repairs carried out within fixed time limits and instruct contractors specified by us if they are not done within those time limits. You may also have a right to compensation in the case of delay. We will tell you when you report the need for a repair whether that repair is one covered by this scheme. 5.29 We will maintain comprehensive buildings insurance. We are not responsible for the insurance of your contents and possessions. You are strongly recommended to insure your personal possessions against loss or damage caused by fire, flood, theft, accident etc. We can give you information about providers. Ask us for details.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our oUr responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human hUman habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is wind and watertight, habitable and in all other respects reasonably fit for human hUman habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about yoU aboUt any such sUch work. Any other repairs may be carried out after the tenancy begins. 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using Using good quality qUality material. 5.4 We will carry out a reasonably diligent inspection of the common parts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which will 5.5 If we need the co-operation or permission of another person to carry out oUt repairs or other work to the house hoUse or common parts, or to inspect, we will do our oUr best to get it. We may be unable Unable to do non-emergency repairs until Until we get such sUch permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,as 5.7 Our duty OUr dUty to repair includes inclUdes a duty dUty to take into account accoUnt the extent to which the house hoUse falls short of the current building regulations cUrrent bUilding regUlations by reason of disrepair or sanitary defects. 5.8 We will: Installations inclUde those which we own or lease which directly or indirectly serve the hoUse. We will not, however, be responsible for repair of any fixtUres and fittings not belonging to Us which make Use of gas, electricity or water. Neither will we be responsible for the repair or maintenance of anything installed by yoU or belonging to yoU which yoU woUld be entitled to remove from the hoUse at the end of the tenancy Unless we have specifically agreed.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 Before the start of the tenancy, we will inspect your house to ensure that it is Beforethestartofthetenancy,wewillinspectyourhousetoensurethatitis wind and watertight, habitable and in all other respects reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy begins.repairs 5.3 During the course of your tenancy, we will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and in all respects reasonably fit for human habitation. We will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. All repairs will be done to the standard of a reasonably competent contractor, using good quality material. 5.4 We will carry Wewillcarry out a reasonably diligent inspection of the common parts inspectionofthecommonparts before the tenancy begins. We will take reasonable steps to remove any danger we find before you move into your house. We will repair any other defect we find which willwill significantly affect your use of the common parts, or the house, within a reasonable period. We will repair any damage to boundary walls and fences within a reasonable period if the damage significantly affects your use of the common parts of your house or if it poses a danger to any user. During the course of the tenancy, we will carry out inspections, at reasonable intervals, of the common parts. 5.5 If we need the co-operation or permission of another person to carry out repairs or other work to the house or common parts, or to inspect, we will do our best to get it. We may be unable to do non-emergency repairs until we get such permission. 5.6 Our general repair obligations contained in paragraphs 5.2 and 5.3 include a duty to carry out repairs relating to water penetrationwaterpenetration, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mould. If during the tenancy, the house suffers from condensation dampness which is partially or wholly caused by a deficiency in, or absence of, any feature of the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement,so 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defects.

REPAIRS, MAINTENANCE, IMPROVEMENTS AND ALTERATIONS. Repairs and maintenance: our responsibilities and rights 5.1 In this Agreement, the words “repair” and “repairs” includes any work necessary to put the house into a state which is wind and watertight, habitable and in all respects reasonably fit for human habitation. 5.2 Before the start of the tenancyAgreement, we the Association will inspect your house to ensure that it is wind and watertight, habitable habitable, and in all other respects respects, reasonably fit for human habitation. If repair or other work needs to be done to bring the house up to that standard, we the Association will do so before the tenancy begins. We will notify you about any such work. Any other repairs may be carried out after the tenancy this agreement begins. 5.3 5.2 During the course of your tenancythe Agreement, we the Association will carry out repairs or other work necessary to keep the house in a condition which is habitable, wind and watertight and and, in all respects other aspects, reasonably fit for human habitation. We The Association will carry out all repairs within a reasonable period of becoming aware that the repairs need to be done. Once begun, the repairs will be finished as soon as reasonably possible. 5.3 The Association will: • Keep in repair the structure and exterior of the house; • Keep in repair and in proper working order, any installations in the house provided by us for; • The supply of water, gas and electricity, • Sanitation (for example basins, sinks, baths, showers, toilets), • Hot water heating • Space heating (for example central heating) including fireplaces, flues and chimneys. All repairs • Inspect annually any gas installations in the house provided by us. We will provide you with a copy of the inspection report within 28 days of the inspection. If the inspection reveals the need for repair or replacement of any such installation, we will do so within a reasonable period. We will give you a copy of the current inspection record before the beginning of the tenancy. The Owner(s) must provide the Association with access when required in order for such inspections to be done to the standard of a reasonably competent contractor, using good quality materialcarried out. 5.4 We will carry out a reasonably diligent inspection The Owner(s) must take reasonable care of the common parts before Temporary Accommodation ensuring that the tenancy beginsproperty is kept clean and properly heated and ventilated. We will take reasonable steps to remove The Owner(s) shall be held responsible for any danger we find before you move into your house. We will repair any other defect we find which willdamage caused by negligence or carelessness. 5.5 If we need The Owner(s) must report to the co-operation or permission of another person to carry out repairs or other work Association, as soon as reasonably possible any damage to the house or common parts, . You can do this in person or to inspect, we will do our best to get itby telephone. We may be unable to do non-The Association operates an emergency repairs until we get such permissiontelephone service outside office hours. 5.6 Our general repair obligations contained in paragraphs 5.2 Access shall be made available for the Association, or any person authorised by the Association, at reasonable times of the day to enter and 5.3 include a duty inspect the dwelling and to carry out any repairs relating to water penetrationor maintenance required. The Association will normally give at least 24 hours notice of access being required, rising dampness and condensation dampness as well as the obligations contained in this paragraph. We will provide and maintain the house so that any tenant who we might reasonably expect to live except in the house can heat the house to a reasonable temperature at a reasonable cost, so as to avoid condensation dampness and mouldevent of an emergency when access will be given immediately. If during the tenancyyou refuse entry, the Association may raise legal proceedings with a view to gaining access to the property. Such action would include a claim for legal expenses incurred by the Association. 5.7 The Owner(s) must not attach any aerial or satellite dish to the fabric of the building, the interior of your house suffers or to any fixture or fitting that the Association has provided. The Owner(s) must not place or attach any aerial or satellite dish within the common areas. The Association is entitled to remove any aerial or satellite dish erected by you and will recharge any costs incurred to the Owner(s). 5.8 The Owner(s) must get written permission from condensation dampness which is partially the Association if they want to alter, improve or wholly caused by a deficiency inenlarge the house, or absence of, any feature of add or remove fixtures or fittings to the house (including insulation, provision for heating or ventilation), we will carry out repairs (including, where appropriate, replacement, 5.7 Our duty to repair includes a duty to take into account the extent to which the house falls short of the current building regulations by reason of disrepair or sanitary defectsTemporary Accommodation.