REPORTING OF SERVICE LEVELS FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Failure to the Contracting Body in accordance with the processes agreed in paragraph 1.2 above.
Appears in 3 contracts
Samples: Framework Agreement, Order Form, Order Form and Call Off Terms
REPORTING OF SERVICE LEVELS FAILURES. The Supplier Customer shall report all failures to achieve Achieve Service Levels and any Critical Service Failure to the Contracting Body Customer in accordance with the processes agreed in paragraph 1.2 above.
Appears in 1 contract
Samples: Order Form and Call Off Terms
