Common use of REPORTING ON SERVICE LEVELS Clause in Contracts

REPORTING ON SERVICE LEVELS. 5.1 The LFC will provide the Service Provider with a performance report each month reporting its performance against the Service Levels, beginning with a report on the first full month in which these Service Level Terms apply. The report will clearly identify whether the Service Levels are being met. The report will be delivered or made available to the Service Provider within 10 Business Days of the end of each relevant calendar month in electronic format. The report will detail the LFC’s performance against each of the Service Levels over the preceding month, and the information necessary for the Service Provider to verify any Service Level relief considered by the LFC applicable due to Service Impairments, limitations and exclusions.

REPORTING ON SERVICE LEVELS. 5.1 6.1 The LFC will provide the Service Provider with a performance report each month reporting its performance against the Service Levels, beginning with a report on the first full month in which these Service Level Terms apply. The report will clearly identify whether the Service Levels are being met. The report will be delivered or made available to the Service Provider within 10 Business Days of the end of each relevant calendar month in electronic format. The report will detail the LFC’s performance against each of the Service Levels over the preceding month, and the information necessary for the Service Provider to verify any Service Level relief considered by the LFC applicable due to Service Impairments, limitations and exclusions.