Request for Credit. 6.1 Customer must request any credit in writing to Allstream’s Customer Care Representative, making reference to the trouble ticket, within thirty (30) days of the Service Outage. For calculating credit allowances, every month is considered to have thirty (30) days. 6.2 The credits outlined above shall not be compounding. For any particular Service Outage, Customer may not be eligible for more than one (1) credit with respect to any Service Outage. Customer’s total service credit(s) in any one (1) month will not exceed one (1) month’s MRC for the affected Service and do not apply to MRCs of other Services. If Customer fails to submit its request to Allstream in the manner set forth herein within, Customer will have waived its right to such service credits for that month. To be eligible for service credits, the Customer must be in good standing with Allstream and current in all of its obligations. 6.3 Service credit(s) may be granted only if Customer has afforded Allstream reasonable access to Customer’s premises for appropriate repairs, maintenance, testing, and any other work in order to remedy the cause of the Service Outage. 6.4 Allstream’s records and data will be the sole basis for all Service credit calculations and determinations.
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Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Request for Credit. 6.1 4.1 Customer must request any credit in writing to Allstream’s Customer Care Representative, making reference to the trouble ticket, within thirty (30) days of the Service Outage. For calculating credit allowances, every month is considered to have thirty (30) days.
6.2 4.2 The credits outlined above shall not be compounding. For any particular Service Outage, Customer may not be eligible for more than one (1) credit with respect to any Service Outage. Customer’s total service credit(s) in any one (1) month will not exceed one (1) month’s MRC for the affected Service and do not apply to MRCs of other Services. If Customer fails to submit its request to Allstream in the manner set forth herein within, Customer will have waived its right to such service credits for that month. To be eligible for service credits, the Customer must be in good standing with Allstream and current in all of its obligations.
6.3 4.3 Service credit(s) may be granted only if Customer has afforded Allstream reasonable access to Customer’s premises for appropriate repairs, maintenance, testing, and any other work in order to remedy the cause of the Service Outage.
6.4 4.4 Allstream’s records and data will be the sole basis for all Service credit calculations and determinations.
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