Request for Expedited Resolution. When a dispute affects the ability of a party to provide uninterrupted service or hinders the provisioning of any service, functionality or network element, the party may file a complaint to initiate an expedited informal dispute resolution proceeding. This process applies to the following types of issues: establishment of service, service interruption, service outage or disconnection. This process is not intended to address complex business problems that do not preclude a CLEC from providing service, such as billing accuracy. This process is in addition to any other dispute resolution process or procedure that exists under the rules and regulations of the Commission. The parties agree to recommend that the Commission appoint Commission Staff to the case to proceed on an expedited bases. Any complaint filed pursuant to this procedure must include the following information: a) the specific circumstances that make the dispute eligible for the expedited dispute resolution process; b) a description of the particular service-affecting issue giving rise to the complaint; c) a description of the parties’ efforts to resolve the disputed issue; d) A list of cross-references to the area or areas of the M2A applicable to the issue in dispute as applicable; and e) Any proposed resolution of the dispute. The respondent shall file a response to the complaint within five business days after the filing of the complaint. The respondent shall serve a copy of the response on the complainant by hand-delivery or facsimile on the same day as it is filed with the Commission. The parties agree to meet with the appointed Commission Staff within 10 business days, but no sooner than 5 business days, of the date the response is filed. The parties agree that Commission Staff has authority to oversee the discussion between the parties and may act in the capacity of the mediator. If a party believes that a more formal proceeding is necessary, the party may file a Complaint to proceed according to the rules and regulations governing administrative procedure by the Commission and the parties agree to jointly recommend expedited handling of the complaint.
Appears in 1 contract
Samples: Interconnection Agreement
Request for Expedited Resolution. When a dispute affects the ability of a party to provide uninterrupted service or hinders the provisioning of any service, functionality or network element, the party may file a complaint to initiate an expedited informal dispute resolution proceeding. This process applies to the following types of issues: establishment of service, service interruption, service outage or disconnection. This process is not intended to address complex business problems that do not preclude a CLEC from providing service, such as billing accuracy. This process is in addition to any other dispute resolution process or procedure that exists under the rules and regulations of the Commission. The parties agree to recommend that the Commission appoint Commission Staff to the case to proceed on an expedited bases. Any complaint filed pursuant to this procedure must include the following information:.
a) the specific circumstances that make the dispute eligible for the expedited dispute resolution process;
b) a description of the particular service-affecting issue giving rise to the complaint;
c) a description of the parties’ efforts to resolve the disputed issue;
d) A list of cross-references to the area or areas of the M2A ICA applicable to the issue in dispute as applicable; and
e) Any proposed resolution of the dispute. The respondent shall file a response to the complaint within five business days after the filing of the complaint. The respondent shall serve a copy of the response on the complainant by hand-delivery or facsimile on the same day as it is filed with the Commission. The parties agree to meet with the appointed Commission Staff within 10 business days, but no sooner than 5 business days, of the date the response is filed. The parties agree that Commission Staff has authority to oversee the discussion between the parties and may act in the capacity of the mediator. If a party believes that a more formal proceeding is necessary, the party may file a Complaint to proceed according to the rules and regulations governing administrative procedure by the Commission and the parties agree to jointly recommend expedited handling of the complaint.
Appears in 1 contract
Samples: Interconnection and Resale Agreement
Request for Expedited Resolution. When a dispute affects the ability of a party to provide uninterrupted service or hinders the provisioning of any service, functionality or network element, the party may file a complaint to initiate an expedited informal dispute resolution proceeding. This process applies to the following types of issues: establishment of service, service interruption, service outage or disconnection. This process is not intended to address complex business problems that do not preclude a CLEC from providing service, such as billing accuracy. This process is in addition to any other dispute resolution process or procedure that exists under the rules and regulations of the Commission. The parties agree to recommend that the Commission appoint Commission Staff to the case to proceed on an expedited basesbasis. Any complaint filed pursuant to this procedure must include the following information:
a) the specific circumstances that make the dispute eligible for the expedited dispute resolution process;
b) a description of the particular service-affecting issue giving rise to the complaint;
c) a description of the parties’ efforts to resolve the disputed issue;
; Interconnection Agreement-ARKANSAS/SOUTHWESTERN BELL TELEPHONE, L.P. d) A list of cross-references to the area or areas of the M2A this agreement applicable to the issue in dispute as applicable; and
e) Any proposed resolution of the dispute. The respondent shall file a response to the complaint within five business days after the filing of the complaint. The respondent shall serve a copy of the response on the complainant by hand-delivery or facsimile on the same day as it is filed with the Commission. The parties agree to meet with the appointed Commission Staff within 10 business days, but no sooner than 5 business days, of the date the response is filed. The parties agree that Commission Staff has authority to oversee the discussion between the parties and may act in the capacity of the mediator. If a party believes that a more formal proceeding is necessary, the party may file a Complaint to proceed according to the rules and regulations governing administrative procedure by the Commission and the parties agree to jointly recommend expedited handling of the complaint.
Appears in 1 contract
Samples: Interconnection Agreement
Request for Expedited Resolution. When a dispute affects the ability of a party to provide uninterrupted service or hinders the provisioning of any service, functionality or network element, the party may file a complaint to initiate an expedited informal dispute resolution proceeding. This process applies to the following types of issues: establishment of service, service interruption, service outage or disconnection. This process is not intended to address complex business problems that do not preclude a CLEC from providing service, such as billing accuracy. This process is in addition to any other dispute resolution process or procedure that exists under the rules and regulations of the Commission. The parties agree to recommend that the Commission appoint Commission Staff to the case to proceed on an expedited bases. Any complaint filed pursuant to this procedure must include the following information:
a) : the specific circumstances that make the dispute eligible for the expedited dispute resolution process;
b) ; a description of the particular service-affecting issue giving rise to the complaint;
c) ; a description of the parties’ efforts to resolve the disputed issue;
d) ; A list of cross-references to the area or areas of the M2A applicable to the issue in dispute as applicable; and
e) and Any proposed resolution of the dispute. The respondent shall file a response to the complaint within five business days after the filing of the complaint. The respondent shall serve a copy of the response on the complainant by hand-delivery or facsimile on the same day as it is filed with the Commission. The parties agree to meet with the appointed Commission Staff within 10 business days, but no sooner than 5 business days, of the date the response is filed. The parties agree that Commission Staff has authority to oversee the discussion between the parties and may act in the capacity of the mediator. If a party believes that a more formal proceeding is necessary, the party may file a Complaint to proceed according to the rules and regulations governing administrative procedure by the Commission and the parties agree to jointly recommend expedited handling of the complaint.
Appears in 1 contract
Samples: Interconnection Agreement