Common use of Request for Support Clause in Contracts

Request for Support. A request for support is defined as a request to fix a defect in existing software application and/or hardware or a malfunction in the security system as a whole. Such requests may be executed by e-mail, fax or phone call. In the latter case the Bank’s Security unit must summarize in writing for its file, the conversation held with the Supplier and/or its Local Agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.

Request for Support. A request for support is defined as a request to fix a defect or malfunction in existing software application and/or hardware or a malfunction in the security system as a whole. Such requests may be executed by e-mail, fax fax, WebSupport system or phone call. In the latter case the Bank’s Security unit user departement must summarize in writing for its file, the conversation held with the Supplier and/or its Local Agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.

Request for Support. A request for support is defined as a request to fix a defect in existing software application and/or hardware or a malfunction in the security IT system as a whole. Such requests may be executed by e-mail, fax or phone call. In the latter case the Bank’s Security unit IT department must summarize in writing for its file, the conversation held with the Supplier and/or its Local Agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.

Request for Support. A request for support is defined as a request to fix a defect in existing software application and/or hardware or a malfunction in the security system as a whole. Such requests may be executed by e-mail, fax or phone call. In the latter case the Bank’s Security security unit must summarize in writing for its file, the conversation held with the Supplier and/or its Local Agent. The support request sent to the Supplier shall clearly mention the severity level and security codes of the problem.

Request for Support. A request for support is defined as a request to fix a defect in existing software application and/or hardware or a malfunction in the security Finance system as a whole. Such requests may be executed by e-mail, fax or phone call. In the latter case the Bank’s Security unit Financial Management Unit must summarize in writing for its file, the conversation held with the Supplier and/or its Local Agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.