Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s Technical Support staff or by submitting a request via Vendor’s customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.
Appears in 11 contracts
Samples: Master Agreement, Master Agreement, Vendor Master Agreement
Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing VendorService Provider’s Technical Support staff or by submitting a request via VendorService Provider’s customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.
Appears in 3 contracts
Samples: Coralogix Service Agreement Contract, Eix Systems Software as a Service Agreement, Master Software as a Service Agreement
Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s Technical Support staff or by submitting a request via VendorSearchStax’s customer service web portal. The Technical Support staff shall will assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.
Appears in 2 contracts
Samples: Master Subscription Agreement, Subscription Services Agreement
Request for Technical Support. Authorized Users will make Technical Support requests by calling or emailing Vendor’s 's Technical Support staff or by submitting a request via Vendor’s 's customer service web portal. The Technical Support staff shall assign to the request the Problem Severity Level (as defined herein) indicated by the requestor.
Appears in 1 contract
Samples: Master Agreement
