Request Fulfillment Sample Clauses

Request Fulfillment. A service request is an expressed need from a client for service that is not due to a disruption. The goal of request fulfillment is to establish and respond to the client need for service with both accuracy and efficiency. A service request generally falls into two types:  Type 1: Customer training requests to utilize AT Services better  Type 2: Inquiries about obtaining additional AT Services and associated fees if applicable Request Authorization: Some service requests generate additional service fees (i.e., off-campus training location). An AT designee will provide a written estimate for any additional fees before the service is rendered to the Customer. The Customer must sign an Addendum to the current MOU or a new MOU for new services authorizing additional services and fees before services are rendered and technology training or access is given to the Customer. Change management: A change is any event that alters the existing state of the University or Customers’ technical or service environment. The goal of change management is to minimize disruption of services by using a standard process to approve, communicate and implement changes. Customer requests for Minor, Moderate or Major changes should be requested in advance via established procedures based on the following guidelines: Business impact Notification Planned Standard Minor or repetitive changes considered part of the normal workflow with no affect on Customer’s business None Minor Small changes that have a documented and proven implementation process with little impact to the Customer’s business. Prior to the change Moderate Changes that may affect multiple applications and have a broad Customer impact. Seven (7) days in advance Major Changes that may affect multiple applications across multiple organizations, with a significant impact to Customer’s business. Fourteen (14) days in advance Unplanned Critical (After-hours) Changes that must be performed in order to correct a faulty service having some impact on dept's business. Impact to business does not warrant immediate correction. As soon as possible after knowing such a change is required Emergency (Immediate) Changes that must be performed in order to correct a faulty service having a major impact on dept’s business. Impact to business requires immediate resolution. Immediately after change implementation AT Services MOU Contacts: Service Contact Customer: AT: Xxxxxxx Xxxx E-mail xxxxxxx-xxxx@xxxxx.xxx Office (000) 000-0000 Cell (000...
Sample 1
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Request Fulfillment. This measure evaluates the resolution of Service Request tickets against the Service Levels based on Severity Level or scheduled date. When using the Severity Level to measure resolution, it is measured from the time the ticket is opened to the time it is closed. When using the scheduled date to measure resolution, it is measured by whether the scheduled date is met or not. Upon the Amendment No 7 Effective Date, Service Request tickets relating to the EUS tower shall not apply to the calculation of this Service Level. Upon the AHS Commencement Date, Service Request tickets related to the Application Hosting Tower shall not apply to the calculation of this Service Level.
Sample 1
Request Fulfillment. End User Services This measure evaluates the resolution of End User Services (EUS) Service Request tickets against the Service Levels based on Severity Level or scheduled date. When using the Severity Level to measure resolution, it is measured from the time the ticket is opened to the time it is closed. When using the scheduled date to measure resolution, it is measured by whether the scheduled date is met or not.
Sample 1

Related to Request Fulfillment

  • Fulfillment During the Term and thereafter, CDnow shall have the sole right and responsibility for processing all orders through every aspect of a transaction, including receiving, filling, shipping and handling, collecting payment, tracking and transaction security. All orders for CDnow's products shall be placed by customers directly with CDnow and shall be subject to acceptance by CDnow. All orders accepted shall be subject to the terms and conditions of CDnow's then current terms and conditions of sale. Such terms may be changed at any time, without notice to Jam, RSN or its customers. CDnow shall have no obligation to ship any orders unless payment in full is received in advance. Prices for the products shall be set solely by CDnow. CDnow reserves the right to change its prices at any time, without notice to Jam, RSN or its customers.

  • Fulfillment of Conditions Purchaser (a) shall take all commercially reasonable steps necessary or desirable and proceed diligently and in good faith to satisfy each other condition to the obligations of Seller contained in this Agreement, and (b) shall not, and shall not permit any of its Affiliates to, take or fail to take any action that would reasonably be expected to result in the non-fulfillment of any such condition.

  • Conditions for Advance and Conditions to Closing Section 7.1

  • Conditions Precedent to the Closing Date The obligation of the Lenders to execute this Agreement and make any requested Loans on the Closing Date is subject to the prior satisfaction of each of the following conditions (unless waived in writing by Administrative Agent with the consent of the Lenders):

  • Conditions to the Transaction 7.1 Conditions to Obligations of Each Party to Effect the Transaction. The respective obligations of each party to this Agreement to effect the Transaction shall be subject to the satisfaction at or prior to the Closing Date of the following conditions:

  • Conditions to Closing Date This Agreement shall become effective upon, and the obligation of each Lender to make the initial Extensions of Credit on the Closing Date is subject to, the satisfaction of the following conditions precedent:

  • Conditions to the Closing Date The obligations of each Bank to make the Loans contemplated by subsections 2.1 and 2.2 and of the Issuing Bank to issue Letters of Credit contemplated by subsection 3.1 shall be subject to the compliance by the Company with its agreements herein contained and to the satisfaction, on or before October 1, 2004, of the following conditions:

  • Delivery of Additional Documentation Required Borrower shall from time to time execute and deliver to Bank, at the request of Bank, all Negotiable Collateral, all financing statements and other documents that Bank may reasonably request, in form satisfactory to Bank, to perfect and continue perfected Bank's security interests in the Collateral and in order to fully consummate all of the transactions contemplated under the Loan Documents.

  • Conditions Precedent to the Initial Advance The obligations of the Banks hereunder and the obligation of each Bank to make the Initial Advance are subject to the condition precedent that Administrative Agent shall have received and approved on or before the Closing Date (other than with respect to paragraph (10) below which shall be required prior to the Initial Advance) each of the following documents, and each of the following requirements shall have been fulfilled:

  • Conditions to the Purchasers’ Obligations at Closing The obligations of each Purchaser to purchase Shares at the Initial Closing or any subsequent Closing are subject to the fulfillment, on or before such Closing, of each of the following conditions, unless otherwise waived:

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