THE SERVICE LEVELS Sample Clauses

THE SERVICE LEVELS. VDC protection Tiers Protection Tier Peer Data Centre (HA VDC at Peer Data Centre) Self Service File Backup & restore VDC Level Backup (standby VDC at Peer Data Centre) RPO* RTO** Gold Yes Yes Yes < 1 hour < 1 hour Silver No Yes Yes 24 hours 24 hours Bronze No No Yes 24 hours 24 hours Archive Yes Yes N/A <1 hour <1 hour * Recovery Point Objective (data loss between last known good copy and disaster event) ** Recovery Time Objective (time between disaster event and resumption of IAAS) Gold Silver Bronze monthly availability of IAAS (subject to Clause 5.4) 99.85% 99.45% 99.45% Service Credits 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.15% 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.55% 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.55% Response Time 1 hour on 24/7 basis 1 hour during Working Hours 1 hour during Working Hours Recovery Point Objective (i.e. data loss between last known good copy and disaster event) 24 hours 24 hours Recovery Time Objective i.e. time between disaster and resumption of service 24 hours 24 hours SERVICE LEVEL The following Service Level applies only to the Services and is subject to Clauses 5.4 and 5.5.
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THE SERVICE LEVELS. Provide at least 12 half days of engagement and structured project activities with local primary and secondary schools and with chenel (both structured via outreach work, talks, presentations and utilisation of the n17 design studio premises). These assembly and study group workshops will be themed on careers and employment in design and will use local projects and initiatives as key source material for class presentations and studies.
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THE SERVICE LEVELS included in Exhibit C-1 as of the Effective Date are included in the ASC. Any Service Levels added after the Effective Date are subject to additional charges, if any, and any such additional charges will be reflected in an amendment to this Transaction Document.
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THE SERVICE LEVELS. PI 1 Contract compliance PI 1.1 The Service Provider shall at all times comply fully with this Agreement. PI 1.2 This PI shall apply from the Effective Date.
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THE SERVICE LEVELS. The Service Level/KPIs as listed below shall be used to measure the performance of the Services by the Contractor Good quality management information Comprehensive reporting Timely provision of error free reports/data On a monthly basis by each month All requested reports to be available by the 5th working day each month . In this agreement, consistent failure shall mean: a failure of KPIs at the following rate: failure of 2 or more KPIs during 2 sequential months and/or the Council serving 2 Default Notices in a rolling 6 monthly period. The Council's initial Authorised Representative: Xxxx Xxxxxx – Parking Principal The Contractor's initial Authorised Representative: Colin The named officers responsible for management of the contract are: RBMW – Xxxx Xxxxxx – Parking Principal – The Agreement Manager The Contractor – Xxxxx Xxxxxxxx and Xxxxxx Xxxxxx -The Agreement Manager Xxxxxx Xxxxxxx (Enviro Crime Director) Xxxxx Xxxxxxxx (Head of Operations) Xxxxxx Xxxxxxx (National Business Manager) The reports required as specified in the Appendix 1 Schedule 1 Where the Council or the Contractor sees a need to change this agreement, the Council may at any time request, and the Contractor may at any time recommend, such Change only in accordance with the Change Control Procedure set out in paragraph 2 of this Schedule 7. Until such time as a Change is made in accordance with the Change Control Procedure, the Council and the Contractor shall, unless otherwise agreed in writing, continue to perform this agreement in compliance with its terms before such Change. Any discussions which may take place between the Council and the Contractor in connection with a request or recommendation before the authorisation of a resultant Change shall be without prejudice to the rights of either party. Any work undertaken by the Contractor and the Contractor's Personnel which has not been authorised in advance by a Change, and which has not been otherwise agreed in accordance with the provisions of this Schedule 7, shall be undertaken entirely at the expense and liability of the Contractor. Discussion between the Council and the Contractor concerning a Change shall result in any one of the following: no further action being taken; or a request to change this agreement by the Council; or a recommendation to change this agreement by the Contractor. Where a written request for an amendment is received from the Council, the Contractor shall, unless otherwise agreed, submit two copies of a ...
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THE SERVICE LEVELS subject to Clause 21, Applicable Legislation; and
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THE SERVICE LEVELS. Without limiting any other obligation as set out in this Agreement, the Parties agree to the concept of continuous improvement to the Maintenance Services, and the Vendor shall perform regular reviews of the System, and advise SATS in relation to any improvements and developments that may be necessary, desirable or expedient.
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Related to THE SERVICE LEVELS

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Switching System Hierarchy and Trunking Requirements For purposes of routing ECI traffic to Verizon, the subtending arrangements between Verizon Tandem Switches and Verizon End Office Switches shall be the same as the Tandem/End Office subtending arrangements Verizon maintains for the routing of its own or other carriers’ traffic (i.e., traffic will be routed to the appropriate Verizon Tandem subtended by the terminating End Office serving the Verizon Customer). For purposes of routing Verizon traffic to ECI, the subtending arrangements between ECI Tandem Switches and ECI End Office Switches shall be the same as the Tandem/End Office subtending arrangements that ECI maintains for the routing of its own or other carriers’ traffic.

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