Time to Resolve Sample Clauses

Time to Resolve. The Contractor must rectify the invoice rejected under section 4.7 within:‌ (a) 180 days from the DOS for the specific fee code item related to the rejection or error or the last DOS if the rejection or error is not related to a specific fee code item or to more than one fee code item; or (b) 90 days from the date of the initial rejection of the invoice, if this date is later than the date in 4.8(a). The Contractor must contact Payment Services for instructions to re-submit a rectified invoice. Where the Contractor does not agree with its remittance statement and/or invoice rejection, the Contractor shall follow up with WorkSafeBC in a timely manner after receiving the remittance statement or other notification of invoice rejection, but in any event, within 90 days of the remittance statement date or other notification. If after the initial follow up within the 90 day time period, there has been no meaningful attempt by the Contractor to resolve the issue within 180 days of the DOS, including taking such steps as are necessary to reconcile the Contractor’s accounts to the remittance statements, the Contractor waives its right to review the remittance statement and it will be deemed to be correct, in which case the Contractor shall not be entitled to payment for the Services included in such invoice that are the subject of the invoice rejection and WorkSafeBC shall have no liability to pay for such Services.
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Time to Resolve. Severity Level 1 Incident
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Time to Resolve. Service Provider shall resolve the Problem within the periods set forth on Exhibit K-2 depending on the categorization of the Problem. SARS shall categorize each Problem according to the following: "High (Severity Level 1) Problem", which is an incident causing a complete loss of critical functionality, or an incident impacting one percent (1%) or more of End Users, an entire site or a department under circumstances in which essential service delivery is interrupted, or any other circumstance in which essential service is interrupted. "Medium (Severity Level 2) Problem", which is an incident causing a complete loss of critical functionality that does not rise to the level of a High (Severity Level 1) Problem, or an incident causing a partial loss of critical functionality under circumstances in which essential service delivery is not interrupted but is impaired. For the avoidance of doubt, a Problem shall be categorised as a Medium (Severity Level 2) Problem if it is an incident that causes any loss of any functionality that does not rise to the level of a High (Severity Level 1) Problem but rises above the level of a Low (Severity Level 3) Problem. "Low (Severity Level 3) Problem", which is anincident affecting non-critical application functionality under circumstances in which only minor inconvenience results and the SARS’ day to day operations continue as normal. For purposes of this clause 45.3.2 of Annexure F (Maintenance Services), the periods set forth on Exhibit K-2 shall not commence until the earlier of the time that: (a) SARS’ information technology personnel have reasonably communicated the nature of the Problem and the extent to which such Problem affects SARS’ operations; or (b) Service Provider otherwise becomes sufficiently aware of the nature of the Problem to commence resolution efforts (even if there is some risk that such efforts may be misdirected). A Problem shall not be deemed to be resolved until Service Provider has obtained SARS’ confirmation thereof. SARS shall not unreasonably withhold or delay such confirmation. Notwithstanding the foregoing, if Service Provider has implemented a workaround under clause 45.2.2 of this Annexure F (Maintenance Services), Service Provider shall be deemed to have resolved the problem when the workaround is first implemented and operational provided the work around provides SARS a reasonable level of systems performance and Service Provider deploys and makes operational a permanent solution as soon ...
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Time to Resolve. FAULT (TTRF)
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Time to Resolve. The elapsed time between the first contact between the end-user with the vendor and resolution of the problem and restoration of functionality.
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Time to Resolve. One of the key metrics describing the time needed to restore customer’s defined service, original system functionality. According to the severity of impact and urgency of restoration of original system or application functionality, a ticket priority level is defined. Standardly there are four Priority Levels (Critical, Important, Normal, Low) with individual resolution times assigned to them. Resolution time of critical incidents with high impact and urgency usually takes between 2 to 4 hours. For incidents with “low” priority level the resolution time is counted in days, even weeks. Resolution times are being stated in SLA contract and their duration is based on the selected service level: Bronze, Silver or Gold.
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Time to Resolve. If within sixty (60) days after Customer begins Production on a prior Release of the Software, HSD is unable to correct the Customer's Priority 1 and/or Priority 2 Verified Program Error(s) in the Supported Release of the Software that Customer was using in Production, HSD will reduce its then-current monthly support fee by twenty (20%) percent (which 20% reduction shall apply even if Customer does not have the option of using a prior Release of the Software in Production). Any such credit will apply retroactively to the initial sixty (60) day use of the prior Release of the Software in Production and will continue until the Customer is in Production on the Customer's Supported Release which is functioning in a manner consistent with its Specifications.
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Related to Time to Resolve

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  • Right to Reject The Department reserves the right to accept or reject all proposals, or separable portions thereof, and to waive any minor irregularity, technicality, or omission if the Department determines that doing so shall serve the Department’s best interests. The Department may reject any proposal not submitted in the manner specified by the solicitation documents.

  • Your Right to Reject Arbitration You may reject this Arbitration provision by sending a written rejection notice to us at: American Express, P.O. Box 981556, El Paso, TX 79998. Go to xxxxxxxxxxxxxxx.xxx/xxxxxx for a sample rejection notice. Your rejection notice must be mailed within 45 days after your first card purchase. Your rejection notice must state that you reject the Arbitration provision and include your name, address, Account number and personal signature. No one else may sign the rejection notice. If your rejection notice complies with these requirements, this Arbitration provision and any other arbitration provisions in the cardmember agreements for any other currently open American Express accounts you have will not apply to you, except for Corporate Card accounts and any claims subject to pending litigation or arbitration at the time you send your rejection notice. Rejection of this Arbitration provision will not affect your other rights or responsibilities under this Claims Resolution section or the Agreement. Rejecting this Arbitration provision will not affect your ability to use your card or any other benefit, product or service you may have with your Account.

  • See Your Right to Reject Arbitration For this section, you and us includes any corporate parents, subsidiaries, affiliates or related persons or entities. Claim means any current or future claim, dispute or controversy relating to your Account(s), this Agreement, or any agreement or relationship you have or had with us, except for the validity, enforceability or scope of the Arbitration provision. Claim includes but is not limited to: (1) initial claims, counterclaims, crossclaims and third-party claims;

  • Disputes Resolution It is the intent of the parties to communicate on a regular basis in a positive and effective manner. The parties agree to communicate areas of concern as they arise and to address those concerns in a professional manner. Any disputes between the Commission and the School which arise under, or are by virtue of, this Contract and which are not resolved by mutual agreement, shall be decided by the full Commission in writing, within 90 calendar days after a written request by the School for a final decision concerning the dispute; provided that where a disputes resolution process is defined for a particular program area (e.g., IDEA, Section 504, etc.), the Parties shall comply with the process for that particular program area; and further provided that the parties may mutually agree to utilize the services of a third-party facilitator to reach a mutual agreement prior to decision by the full Commission. Subject to the availability of an appeal under Ch. 302D, HRS, or BOE administrative rules or procedures, any such decision by the full Commission shall be final and conclusive.

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