Common use of Requests for Credits Clause in Contracts

Requests for Credits. To request a Service Availability Credit, (i) Your Account must be in good standing with Company, (ii) You must open a technical support ticket in the administrative control panel reporting an apparent Service interruption within seventy-two ( 72) hours of the event, and (iii) You must send an email or written Service Availability Credit request to Company’s billing department in the month immediately following the month for which You are requesting a Service Availability Credit. Service Availability Credit requests must include Your account name or account number and the dates and specific times for which You are requesting Service Availability Credits. Company will compare information provided by You to the data referenced in Section 2.2 above. A Service Availability Credit will be issued only if Company confirms, in Company’s sole discretion, from such data that a Service Availability Credit is available.

Requests for Credits. To request a Service Availability Credit, (i) Your Account must be in good standing with Company, (ii) You must open a technical support ticket in the administrative control panel reporting an apparent Service interruption within seventy-seventy- two ( 72) hours of the event, and (iii) You must send an email or written Service Availability Credit request to Company’s billing department in the month immediately following the month for which You are requesting a Service Availability Credit. Service Availability Credit requests must include Your account name or account number and the dates and specific times for which You are requesting Service Availability Credits. Company will compare information provided by You to the data referenced in Section 2.2 above. A Service Availability Credit will be issued only if Company confirms, in Company’s sole discretion, from such data that a Service Availability Credit is available.