Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Company will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule set forth below.
Service Availability Credit. Subject to Your valid submission of a Service Availability Credit request and the other conditions herein, if Service Availability under Your Account for any calendar month is below 99.999%, Company will issue a credit (“Service Availability Credit”) in accordance with the following schedule: 99.0% to 99.999% 3% of monthly fee credited 98.0% to 98.99% 5% of monthly fee credited 95.0% to 97.99% 10% of monthly fee credited 90.0% to 94.9% 25% of monthly fee credited 89.9% or below 2.5% credited for every 1% of lost availability up to the maximum total penalty limit If the subscription period for an affected Service is less than one (1) calendar month, the Service Availability Credit will be adjusted on a pro rata basis. To request a Service Availability Credit, (a) Your Account must be in good standing with Company, (b) You must open a technical support ticket in the administrative control panel reporting an apparent Service interruption within seventy-two (72) hours of the event, and (c) You must send an email or written Service Availability Credit request to the billing department in the month immediately following the month for which You are requesting a Service Availability Credit. Service Availability Credit requests must include Your Account name or Account number and the dates and specific times for which You are requesting Service Availability Credits. Company will compare information provided by You to the data referenced in Section 2.2 above. A Service Availability Credit will be issued only if Company confirms from such data that a Service Availability Credit is available. Company will calculate the Service Availability Credit based on the type of particular Service for which Service Availability was below the prescribed level, the fees for the particular Service, and the percentage of overall individual Exchange mailboxes or other units adversely affected. For example, if the Service Availability Credit pertains to the Service Availability of two (2) Exchange mailboxes out of two hundred (200) Exchange mailboxes purchased, the Service Availability Credit would be calculated as one percent (1%) times the monthly fee for the Exchange mailboxes times the percentage of the monthly fee credited.
Service Availability Credit. Subject to and without limiting the terms and provisions of the SLA, in the event of a Service Availability Outage as therein described, Customer’s sole and exclusive remedy shall be limited to Service Availability Credit or, if applicable, Service Availability Outage Termination. Service Availability Credit will not be issued for Service Availability Outages that directly result in a Service Availability Outage Termination. In the absence of Service Availability Outage Termination: (a) Service Availability Credit shall offset against accumulated unpaid charges billed to Customer at the time the Service Availability Credit is granted, if any; any net remaining Service Availability Credit will be offset against unpaid charges within the next two (2) complete billing cycles after the Service Availability Credit is granted, if any; and, (b) unused Service Availability Credits shall expire two (2) years following the date of issuance. Other terms applicable to Service Availability Credit/Outage Termination are set forth in the applicable Service Level Agreement and are herein incorporated.
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Voice Telco Services will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule set forth below.
Service Availability Credit. (a) If Your request has been made in accordance with the Agreement, and has been positively verified by BluIP (“Valid Credit Claim”), You will be eligible to receive a Service Availability Credit in the amount of the applicable Service Availability Credit Percentage (below) multiplied by the applicable portion of then- current BluIP Communications Service Monthly Recurring Charge, stated under the applicable Service Order (“CS MRC”), as follows.
(b) Notwithstanding anything to the contrary herein contained, for each Valid Credit Claim: (i) the Service Availability Outage per month is calculated based upon the combined number of minutes that the BluIP Communications Service fails to meet the Extension Threshold during each calendar month of Service; (ii) You will be entitled to receive Service Availability Credit utilizing only one Service Availability Percentage per Service Availability Outage in any calendar month (even if more than one Service Availability Percentage Outage Credits would be applicable). BluIP will not be liable for multiple Service Availability Credits (or any other recompense) for the same Service Availability Outage in the same calendar month; (iii) You will elect which Service Availability Credit Percentage You seek, as recompense, as part of Your credit request; (iv) the Service Availability Credit in any one calendar month shall not exceed 100% of the BluIP Communications Service MRC for the specific building location impacted; and, (v) Service Availability Credit will not be issued for any outage that occurs during the first ninety (90) days of an Initial Term. For packaged or bundled BluIP Communications Service (individual or groups of BluIP Communications Services packaged, marketed and/or sold together), the Service Availability Credit will be calculated based on the single combined BluIP Communications Service MRC for the packaged/bundled BluIP Communications Service, and not the monthly subscription fee for each individual or groups of BluIP Communications Service comprising the package/bundle. You may only submit Service Availability Credit requests with respect to one individual BluIP Communications Service in a package/bundle in a calendar month; BluIP will not be liable for Service Availability Credits with respect to more than one BluIP Communications Service in a package/bundle in any calendar month.
Service Availability Credit. If service availability for any group of services falls below 99.9% of the total applicable time in any given month, Customer shall be entitled to a credit for that group of services based on the following table. Cumulative Monthly Service Availability per Service Monthly Credit For the Affected Service at the Service Location 99%-99.89% 5% of Billed Monthly Charge 98.9%-97.89% 10% of Billed Monthly Charge 97.9%-97.0% 15% of Billed Monthly Charge Each decrease of one percent of service availability below 97.0% 5% additional credit of Billed Monthly Charge not to exceed 100% in a single month
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Intermedia will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule set forth below.
Service Availability Credit. If Service Availability under Your Account for any calendar month falls below the level set forth in Section 3, Company will issue a credit (“Service Availability Credit”) in accordance with the following schedule: 99.991% to Service Availability Percentage Set Forth Above 2% of monthly fee credited 99.0% to 99.99% 5% of monthly fee credited 98.0% to 98.99% 10% of monthly fee credited 95.0% to 97.99% 15% of monthly fee credited 94.99% or below 2.5% credited for every 1% of lost availability up to the maximum total penalty limit
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above clause 2, Company will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule included in the” Service Availability Credit” section of the Cloud Services Schedule.
3.1. Service availability credit request and payment procedures
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Techtivity will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule included in the” Service Availability Credit” section of the Cloud Services Schedule.
