Common use of Requests for Service Credits Clause in Contracts

Requests for Service Credits. To apply for a Service Credit, Customer must send an email to xxxxx.xxxxxxxxxx@xxxxxxxxx.xxx within 30 days of the Outage. The Service Credit request must contain the dates and times of the Outage and the name of the affected Software. Viewpoint will evaluate Service Credit requests received from Customer in relation to the respective availability statistics acquired from Viewpoint’s internal monitoring of the application and server performance. Viewpoint will have 30 days from receiving a Service Credit request to respond to Customer, and if a Service Credit is due, Viewpoint will apply that Service Credit to Customer’s next invoice.

Requests for Service Credits. To apply for a Service Credit, Customer must send an email to xxxxx.xxxxxxxxxx@xxxxxxxxx.xxx within 30 days of the Outage. The Service Credit request must contain the dates and times of the Outage and the name of the affected SoftwareProduct. Viewpoint Trimble will evaluate Service Credit requests received from Customer in relation to the respective availability statistics acquired from Viewpoint’s Xxxxxxx’x internal monitoring of the application and server performance. Viewpoint Trimble will have 30 days from receiving a Service Credit request to respond to Customer, and if a Service Credit is due, Viewpoint Trimble will apply that Service Credit to Customer’s the next invoice.