Research Requests. Prudential will submit research requests to Vendor via secured e-mail. Requests may include historical Remittance image retrieval. If request is made prior to 5:00 pm Eastern Time, Vendor will provide the requested support within 24 hours. If the request is received after 5:00 pm Eastern Time, Vendor will provide the requested support within 48 hours following the receipt of such request. Vendor must actively participate in error resolution between Prudential and bank of deposit.
Appears in 9 contracts
Samples: Master Services Agreement (Pruco Life of New Jersey Variable Appreciable Account), Master Services Agreement (Pruco Life of New Jersey Variable Appreciable Account), Master Services Agreement (Pruco Life Variable Appreciable Account)
