Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:
Service Requests. Any requests by a Party to the other Party regarding the Services or any modification or alteration to the provision of the Services must be made by an Authorized Representative (it being understood that the receiving Party will not be obligated to agree to any modification or alteration requested thereby). Notwithstanding anything to the contrary hereunder, each Party may avail itself of the remedies set forth in Section 6.4 without fulfilling the notice requirements of this Section 2.3.
Service Requests. We offer twenty-four (24) hour response to emergency maintenance service requests. Call 911 in case of fire and other life- threatening situations. Emergencies are considered to be any situation, which places life or property in jeopardy and requires immediate attention. For after-hours emergencies, immediately call the after-hours phone number and explain the situation. Instructions will be provided to contact the proper service personnel. You agree to complete a written notification (a post/statement on Facebook or other social media sites is not considered a written notification) within a reasonable time of the immediate emergency notification. For non-emergency service requests, please call during posted Manager Office hours. You must also notify us promptly in writing (a post/statement on Facebook or other social media sites is not considered written notification) at the Manager’s address of any needed non-emergency repair or maintenance service (that is, one that does not pose a hazard to the health or safety of you or others).
Service Requests. All support tickets arrive into the support queue with status New. They are then to be triaged during the Service Scope hours at the discretion of the next available Support Analyst.
Service Requests. Services will be performed in accordance with a Service Request system, consisting of work orders established to capture the various types of costs incurred by Service Company. Costs will be charged to the appropriate service requests, which will then be the basis for the billing of costs to Client Companies.
Service Requests. Customer can log a Service request through telephone or Customer portal (24X7).
Service Requests. Service requests are new requests that will take less than 8 hours to accomplish. For new requests that require additional time, CentralSquare will prioritize these requests, and determine if extra time is needed to order equipment or software.
Service Requests. After-Hours services are billed at overtime rates per the type of resource(s) used unless the Customer has opted for Elite services. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: Remote Support On-Site Support² ² On-Site Support SLA begins when an on-site intervention is deemed necessary.
Service Requests. A Service Request is defined as a request for information, advice, or for access to a service.
Service Requests. You must notify Us for work to be performed under this contract AS SOON AS THE PROBLEM IS DISCOVERED. We accept service requests online 24 hours a day, 7 days a week, 365 days a year at xxxxxxx@xxxxxxxxxxxxxxxxxxxx.xxx or You may visit Our website at xxx.xxxxxxxxxxxxxxxxxxxx.xxx. You may also call 000-000-0000 during normal business hours, Monday through Friday, 8:30 a.m. to 4:30 p.m. Central Standard time, to request service by phone or text SERVICE to 000-000-0000, 24 hours a day, 7 days a week. Notice of any malfunction must be given to Us PRIOR TOEXPIRATION of this contract.
