Reseller Support Sample Clauses

Reseller Support. 9.2.10.1 Qwest shall provide assistance for RESELLER to understand how to implement and use all of the available OSS functions. Qwest shall disclose to RESELLER any internal business rules and other formatting information necessary to ensure that RESELLER's requests and orders are processed efficiently. This assistance will include training, documentation, and RESELLER Help Desk.

Reseller Support. DISTRIBUTOR shall provide all technical support relating to its own products and services, and to the Products as described in the TERM SHEET, directly to its Resellers and End-Users. DISTRIBUTOR shall provide TITANIUM with a telephone number for TITANIUM to contact DISTRIBUTOR directly for DISTRIBUTOR's support under this Section 4. If TITANIUM receives such an inquiry, TITANIUM shall provide the inquiring party with the telephone number of DISTRIBUTOR, and DISTRIBUTOR shall be responsible for providing support to such party.

Reseller Support. 9.2.10.1 CenturyLink shall provide documentation and assistance for Reseller to understand how to implement and use all of the available OSS functions. CenturyLink shall provide to Reseller in writing any internal business rules and other formatting information necessary to ensure that Reseller's requests and orders are processed efficiently. This assistance will include, but is not limited to, contacts to the Reseller account team, training, documentation, and Reseller Help Desk. CenturyLink will also supply Reseller with an escalation level contact list in the event issues are not resolved via contacts to the Reseller account team, training, documentation and Reseller Help Desk.

Reseller Support. Subject to the terms and conditions governing such support web site then in effect, Licensor shall provide electronic support to Reseller at the web site ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/ or any successor web site thereto, and such support shall consist exclusively of access to frequently asked questions ("FAQs"), a searchable knowledge base, forums, and the opportunity to provide feedback. Any such web site(s) shall be in English.

Reseller Support. During the Term of this Agreement, Reseller shall provide Authorized Reseller Partners and/or End Users with the first-tier warranty, maintenance and support services contemplated under any Systems Contractor Agreement entered into with any Authorized Reseller Partner or under any other Agreement between Reseller and an End User in a timely and professional manner.

Reseller Support. Resellers must provide Tier One and Tier Two support functions to the end user. Reseller shall have access to Avaya Tier 3 support for resolution of more difficult issues that are beyond the scope of normal tier 1& 2 support. Tier 1 support is defined as the Reseller responding by phone to resolve the problem at the end user site. Tier 2 support is defined as the Reseller responding with a qualified technician and if necessary to end user site with the capability of diagnosing and resolving ordinary problems. Tier 2 also refers to the needed skills to install ECLIPS products at the end user site. Tier 3 is defined as a highly skilled technical resource, available to the Reseller and provided by Avaya, who is capable of resolving more involved technical or functional issues. Avaya retains the option to establish conditions or set limits on the utilization of the Tier 3 resource. Initially Avaya will provide Tier 3 support without charge, except for cases of excessive use. In the future, Avaya may charge for Tier 3 support. The intent is to have the Reseller possess the needed support skills to be authorized to sell ECLIPS products. It is not permissible for a Reseller to engage “authorized” support or other 3rd party support as a substitute for meeting its own respective support and training obligations.

Reseller Support. TITANIUM shall provide RESELLER with the technical support services for each Product as set forth in the TERM SHEET.

Reseller Support. 9.2.10.1 Qwest shall provide documentation and assistance for Reseller to understand how to implement and use all of the available OSS functions. Qwest shall provide to Reseller in writing any internal business rules and other formatting information necessary to ensure that Reseller's requests and orders are processed efficiently. This assistance will include, but is not limited to contacts to the Reseller account team, training, documentation, and Reseller Help Desk. Qwest will also supply Reseller with an escalation level contact list in the event issues are not resolved via contacts to the Reseller account team, training, documentation, and Reseller Help Desk. 9.2.10.2 Reseller Help Desk 9.2.10.2.1 The Reseller Systems Help Desk will provide a single point of entry for Reseller to gain assistance in areas involving connectivity, system availability, and file outputs. The Reseller Systems Help Desk areas are further described below. 9.2.10.2.1.1 Connectivity covers trouble with Reseller’s access to the Qwest system for hardware configuration requirements with relevance to EDI and GUI interfaces; software configuration requirements with relevance to EDI and GUI interfaces; modem configuration requirements, T1 configuration and dial-in string requirements, firewall access configuration, SecurID configuration, Profile Setup, and password verification. 9.2.10.2.1.2 System Availability covers system errors generated during an attempt by Reseller to place orders or open trouble reports through EDI and GUI interfaces. These system errors are limited to: Resale/POTS; Unbundled Network Elements (UNE) POTS; Design Services and Repair. 9.2.10.2.1.3 File Outputs covers Reseller’s output files and reports produced from its usage and order activity. File outputs system errors are limited to: Daily Usage File; Loss / Completion File, IABS ▇▇▇▇, ▇▇▇▇ Summary ▇▇▇▇, Category 11 Report and SAG/FAM Reports. 9.2.10.3 Additional assistance to Resellers is available through various public web sites. These web sites provide electronic interface training information and user documentation and technical specifications and are located on Qwest’s wholesale web site. Qwest will provide Interconnect Service Center Help Desks which will provide a single point of contact for Reseller to gain assistance in areas involving order submission and manual processes.

Reseller Support. The terms under which Reseller shall be trained to provide support of Products during a transition period are set forth in Exhibit D, which is incorporated herein. The terms under which Reseller will provide support for Clariion Products after a transition period are set forth in Exhibit E, which is incorporated herein.