Common use of Residential Customers Clause in Contracts

Residential Customers. (a) If you are a residential customer, we may, subject to compliance with the Code, arrange for the restriction of the supply of your water retail service to you where: (i) you have not paid a bill or bills within the required timeframes; (ii) you have not agreed to an offer of a flexible payment plan under clause 14 or another payment option to pay a bill; (iii) you have not adhered to your obligations to make payments in accordance with the flexible payment plan or another payment option relating to the payment of bills; (iv) you have not complied with the terms of our Hardship Policy referred to in clause 16 resulting in you being removed from that hardship program; (v) you have not allowed entry to a Water Industry Officer appointed under the Act for the purposes consistent with carrying out duties in accordance with applicable regulatory instruments; or (vi) you have used the water retail service illegally. (b) Before undertaking any arrangements for the restriction of supply of water retail services to your apply address for failure to pay a bill, we will: (i) use our best endeavours to contact you personally by the methods outlined in the Code; (ii) give you information about the terms of our Hardship Policy and assess your eligibility for participation in our Hardship Policy; (iii) give you information on government funded concessions, if applicable, and refer you to the organisation responsible for that concession; (iv) give you a reminder notice; (v) after the expiry of the period referred to in the reminder notice, give you a written restriction warning notice in accordance with clause 25; and (vi) advise you of the existence and operation of the industry ombudsman scheme.

Residential Customers. (a) If you are a residential customer, we may, subject to compliance with the Code, arrange for the restriction of the supply of your water retail service to you where: (i) you have not paid a bill or bills within the required timeframes; (ii) you have not agreed to an offer of a flexible payment plan under clause 14 or another payment option to pay a bill; (iii) you have not adhered to your obligations to make payments in accordance with the flexible payment plan or another payment option relating to the payment of bills; (iv) you have not complied with the terms of our Hardship Policy referred to in clause 16 resulting in you being removed from that hardship program; (v) you have not allowed entry to a Water Industry Officer water industry officer appointed under the Act for the purposes consistent with carrying out duties in accordance with applicable regulatory instruments; or (vi) you have used the water retail service illegally. (b) Before undertaking any arrangements for the restriction of supply of water retail services to your apply address for failure to pay a bill, we will:of (i) use our best endeavours to contact you personally by the methods outlined outline in the Code; (ii) give you information about the terms of our Hardship Policy and assess your eligibility for participation in our Hardship Policy; (iii) give you information on government funded concessions, if applicable, and refer you to the organisation responsible for that concession; (iv) give you a reminder notice; (v) after the expiry of the period referred to in the reminder notice, give you a written restriction warning notice in accordance with clause 25; and (vi) advise you of the existence and operation of our external dispute resolution body or the industry ombudsman scheme (if we are a participant in that scheme).

Residential Customers. (a) If you are a residential customer, we may, subject to compliance with the CodeCode and the Salisbury Water Restrictions Policy for Residential customers, arrange for the restriction of the supply of your water retail service to you where: (i) you have not paid a bill or bills within the required timeframes; (ii) you have not agreed to an offer of a flexible payment plan under clause 14 18 or another payment option to pay a bill; (iii) you have not adhered to your obligations to make payments in accordance with the flexible payment plan or another payment option relating to the payment of bills; (iv) you have not complied with the terms of our Salisbury Water Hardship Policy referred to in clause 16 19 resulting in you being removed from that hardship program; (v) you have not allowed entry to a Water Industry Officer water industry officer appointed under the Act for the purposes consistent with carrying out duties in accordance with applicable regulatory instruments; or (vi) you have used the water retail service illegally. (b) Before undertaking any arrangements for the restriction of supply of water retail services to your apply supply address for failure to pay a bill, we will: (i) use our best endeavours to contact you personally by the methods outlined outline in the Code; (ii) give you information about the terms of our Salisbury Water Hardship Policy and assess your eligibility for participation in our Salisbury Water Hardship Policy; (iii) give you information on government funded concessions, if applicable, and refer you to the organisation responsible for that concession; (iv) give you a reminder notice; (v) after the expiry of the period referred to in the reminder notice, give you a written restriction warning notice in accordance with clause 25; and (vi) advise you of the existence and operation of the industry ombudsman schemeour external dispute resolution body.

Residential Customers. (a) If you are a residential customer, we may, subject to compliance with the Code, arrange for the restriction of the supply of your water retail service to you where: (i) you have not paid a bill or bills within the required timeframes; (ii) you have not agreed to an offer of a flexible payment plan under clause 14 or another payment option to pay a bill; (iii) you have not adhered to your obligations to make payments in accordance with the flexible payment plan or another payment option relating to the payment of bills; (iv) you have not complied with the terms of our Hardship Policy referred to in clause 16 resulting in you being removed from that hardship program; (v) you have not allowed entry to a Water Industry Officer appointed under the Act for the purposes consistent with carrying out duties in accordance with applicable regulatory instruments; or (vi) you have used the water retail service illegally. (b) Before undertaking any arrangements for the restriction of supply of water retail services to your apply address for failure to pay a bill, we will:of (i) use our best endeavours to contact you personally by the methods outlined outline in the Code; (ii) give you information about the terms of our Hardship Policy and assess your eligibility for participation in our Hardship Policy; (iii) give you information on government funded concessions, if applicable, and refer you to the organisation responsible for that concession; (iv) give you a reminder notice; (v) after the expiry of the period referred to in the reminder notice, give you a written restriction warning notice in accordance with clause 25; and (vi) advise you of the existence and operation of our external dispute resolution body or the industry ombudsman scheme (if we are a participant in that scheme).

Residential Customers. (a) If you are a residential customer, we may, subject to compliance with the Code, arrange for the restriction of the supply of your water retail service to you where: (i) you have not paid a bill or bills within the required timeframes; (ii) you have not agreed to an offer of a flexible payment plan under clause 14 or another payment option to pay a bill; (iii) you have not adhered to your obligations to make payments in accordance with the flexible payment plan or another payment option relating to the payment of bills; (iv) you have not complied with the terms of our Hardship Policy referred to in clause 16 resulting in you being removed from that hardship program; (v) you have not allowed entry to a Water Industry Officer appointed under the Act for the purposes consistent with carrying out duties in accordance with applicable regulatory instruments; or (vi) you have used the water retail service illegally. (b) Before undertaking any arrangements for the restriction of supply of water retail services to your apply address for failure to pay a bill, we will: (i) use our best endeavours to contact you personally by the methods outlined in the Code; (ii) give you information about the terms of our Hardship Policy and assess your eligibility for participation in our Hardship Policy; (iii) give you information on government funded concessions, if applicable, and refer you to the organisation responsible for that concession;. (iv) give you a reminder notice; (v) after the expiry of the period referred to in the reminder notice, give you a written restriction warning notice in accordance with clause 2526; and (vi) advise you of the existence and operation of the industry ombudsman scheme.